Enrollment Manager

GT Independence

. Lead enrollment operations and market growth activities across Delaware and designated New Jersey service areas .

Posted 11/2/2026full-timeNew Jersey • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enrollment operations and community engagement within healthcare and human services, ensuring compliance with Medicaid and related requirements while fostering relationships with stakeholders. Proficient in managing workflows, training teams, and utilizing enrollment and documentation tools to enhance participant experiences.

Highest-signal resume keywords

Enrollment Operations ManagementCommunity Outreach DevelopmentTeam Leadership and CoachingCompliance with Medicaid RequirementsWorkflow Improvement Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enrollment Lifecycle ManagementDocumentation ManagementPerformance SupportWorkload PlanningStakeholder Communication

Soft Skills

Relationship BuildingCoachingProblem SolvingCommunicationTeam Coordination

Tools & Technologies

Microsoft OfficeGT EnrollDocuSignCRM PlatformsEnrollment Management Systems

Industry Keywords

HealthcareHuman ServicesMedicaid ProgramsCommunity Service NetworksReferral Generation

About the role

Key responsibilities & impact

Lead enrollment operations and market growth activities across Delaware and designated New Jersey service areas
Provide daily direction, coaching, performance support, training, workload planning, and case reviews for Support Brokers and Self-Direction Support Specialists
Oversee the enrollment lifecycle from referral receipt through participant and caregiver activation
Ensure timely participant contact, enrollment meetings, required forms, documentation, and onboarding
Oversee enrollment meetings conducted virtually or in person, including in participant homes or community locations
Monitor enrollment status, aging, cycle times, incomplete documentation, escalations, and internal handoffs
Implement workflow improvements to reduce delays and create a participant-centered onboarding experience
Develop and execute community engagement strategies to increase awareness and generate qualified referrals
Build relationships with managed care organizations, agencies, case managers, community organizations, and referral partners
Represent GT Independence at conferences, community events, stakeholder meetings, presentations, and outreach activities
Partner with Business Development, Operations, Marketing, and program leadership on growth opportunities
Ensure compliance with Medicaid, HCBS, FMS, state-program, and organizational requirements
Maintain accurate enrollment records and reporting; conduct quality reviews and reinforce privacy and document-control requirements
Support enrollment and documentation tools including GT Enroll, DocuSign, Microsoft Office, and related systems
Troubleshoot participant, caregiver, referral-source, and internal escalations and communicate next steps

Requirements

What you’ll need

High school diploma or GED required
3+ years of related experience in healthcare, human services, Medicaid programs, enrollment, community outreach, provider relations, business development, or comparable operations
2-4 years of experience supervising, formally leading, or directly coordinating employees; team-lead experience with demonstrated coaching and accountability may qualify
Demonstrated experience developing external relationships, conducting community outreach, generating referrals, or supporting growth within healthcare or human services
Experience managing complex workflows, deadlines, documentation, and stakeholder communication
Ability to travel 25-50% throughout Delaware and New Jersey
Proficiency with Microsoft Office, including Excel, Outlook, Teams, and PowerPoint
Existing knowledge of Delaware healthcare, human-services, or community-service networks
Familiarity with CRM, referral-tracking, e-signature, or enrollment-management platforms