Enrollment Manager

GT Independence

. Lead enrollment operations and market growth activities across Delaware and designated New Jersey service areas .

Posted 11/2/2026full-timeNew Jersey • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enrollment operations and community engagement within healthcare and human services, ensuring compliance with Medicaid and related regulations. Proven ability to lead teams, manage workflows, and develop external relationships to drive market growth and participant satisfaction.

Highest-signal resume keywords

Enrollment Operations ManagementCommunity Outreach DevelopmentTeam Leadership and CoachingCompliance with Medicaid RegulationsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enrollment Lifecycle ManagementWorkflow ManagementDocumentation Quality AssuranceReferral GenerationStakeholder Communication

Soft Skills

Coaching and AccountabilityRelationship BuildingProblem SolvingPerformance Support

Tools & Technologies

GT EnrollDocuSignMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft PowerPoint

Industry Keywords

Healthcare AdministrationHuman ServicesMedicaid ProgramsCommunity Service NetworksProvider Relations

About the role

Key responsibilities & impact

Lead enrollment operations and market growth activities across Delaware and designated New Jersey service areas
Provide daily direction, coaching, and performance support to Support Brokers and Self-Direction Support Specialists
Establish expectations for responsiveness, documentation quality, participant service, productivity, and follow-through
Lead team meetings, training, workload planning, and case reviews
Coordinate coverage and resources for reliable participant and referral-partner service
Oversee the enrollment lifecycle from referral receipt through participant and caregiver activation
Ensure timely participant contact, service explanations, enrollment meetings, forms, and documentation
Oversee virtual and in-person enrollment meetings, including meetings in participant homes or community locations
Monitor enrollment status, aging, cycle times, incomplete documentation, escalations, and internal handoffs
Develop and execute community engagement strategies, generate qualified referrals, and build relationships with healthcare and community stakeholders
Represent GT Independence at conferences, community events, stakeholder meetings, presentations, and outreach activities
Partner with Business Development, Operations, Marketing, and program leadership on growth opportunities
Ensure compliance with Medicaid, HCBS, FMS, state-program, and organizational requirements
Maintain accurate enrollment records and reporting; conduct quality reviews and troubleshoot escalations
Support use of GT Enroll, DocuSign, Microsoft Office, and related systems

Requirements

What you’ll need

High school diploma or GED required
Bachelor's degree in business, healthcare administration, human services, social work, marketing, communications, or related field preferred
3+ years of related experience in healthcare, human services, Medicaid programs, enrollment, community outreach, provider relations, business development, or comparable operations
2–4 years of experience supervising, formally leading, or directly coordinating employees; team-lead experience with demonstrated coaching and accountability may qualify
Experience developing external relationships, conducting community outreach, generating referrals, or supporting growth within healthcare or human services
Experience managing complex workflows, deadlines, documentation, and stakeholder communication
Ability to travel 25–50% throughout Delaware and New Jersey
Proficiency with Microsoft Office, including Excel, Outlook, Teams, and PowerPoint
Existing knowledge of Delaware healthcare, human-services, or community-service networks
Familiarity with CRM, referral-tracking, e-signature, or enrollment-management platforms

Benefits

Comp & perks

Remote work arrangement with home office-based work
Flexible balance of remote leadership/administrative work and in-person community presence