Operations Standards Manager

GT Independence

. Lead development, maintenance, and governance of SOPs, job aids, process maps, and reference materials .

Posted 10/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining Standard Operating Procedures (SOPs), process maps, and training resources while ensuring compliance with regulatory requirements and operational standards. Proven ability to lead cross-functional teams and facilitate stakeholder alignment in change management initiatives.

Highest-signal resume keywords

SOP DevelopmentChange ManagementProcess ImprovementStakeholder EngagementOperational Readiness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementDocumentation StandardsVersion ControlOperational Impact AssessmentWorkflow DesignPerformance Metrics MonitoringRegulatory ComplianceTraining Resource DevelopmentHigh-Quality WritingData Analysis

Soft Skills

LeadershipCommunicationCollaborationFacilitationProblem-Solving

Tools & Technologies

Enterprise ToolsOperational DashboardsChange Governance Systems

Industry Keywords

Operations ManagementHealthcare AdministrationQuality ManagementBusiness Administration

About the role

Key responsibilities & impact

Lead development, maintenance, and governance of SOPs, job aids, process maps, and reference materials
Ensure documentation standards, version control, and approval processes are followed
Assess documentation needs, identify gaps, and align operational content with regulatory requirements, business rules, policies, and system changes
Coordinate operational impact assessments and readiness activities for business, system, compliance, and market changes
Develop communications, training resources, and SOP updates
Facilitate stakeholder alignment, operational signoffs, and participation in change governance activities such as CAB meetings
Partner with IT, Operations, and Training teams on system enhancements, implementations, testing, workflow design, and operational readiness
Serve as the operational subject matter expert for enterprise tools and technologies
Identify, prioritize, and implement process and documentation improvements using operational data, audits, user feedback, and business insights
Monitor adherence to operational standards, support corrective actions, and oversee performance dashboards and key metrics

Requirements

What you’ll need

5+ years of experience in operations, business process improvement, change management, or related areas
Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or related field required
Prior leadership or supervisory experience
Demonstrated ability to write high-quality SOPs, workflows, and job aids for diverse audiences
High School or better required

Benefits

Comp & perks

Opportunities for growth and meaningful work
Equal opportunity/affirmative action employer