Customer Service, Call Center

GTE Financial

. Manage inbound calls and/or virtual teller sessions .

Posted 10/14/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and delivering a positive member experience. Proficient in compliance regulations and virtual banking technology, with the ability to communicate effectively in both English and Spanish.

Highest-signal resume keywords

Customer Service ExperienceBanking KnowledgeCompliance KnowledgeVirtual Banking TechnologyBilingual English/Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

10-Key SkillsWordExcelExplorerBank Secrecy ActU.S. Patriot ActAnti-Money LaunderingRight to Financial Privacy ActBank Bribery ActTransaction Research

Soft Skills

Communication SkillsTeam CollaborationProblem SolvingAdaptabilityPositive Attitude

Tools & Technologies

Virtual Teller TechnologyVideo CapabilityHigh-Speed Internet

Industry Keywords

Member CareCredit Union ProceduresCustomer ExperienceLoan ReferralsCommunity Initiatives

About the role

Key responsibilities & impact

Manage inbound calls and/or virtual teller sessions
Resolve fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries
Refer quality loan referrals based on member needs
Gather information, analyze facts, and educate members on appropriate products and services
Deliver one-point resolution and a positive member experience
Present information in one-on-one and small-group situations
Use virtual banking technology and quickly learn and access products
Adhere to Member Care and credit union procedures and policies
Learn additional tasks to advance to Member Experience Advocate II
Achieve individual, team, and organizational goals
Communicate consistently with the leadership team
Participate in team, organizational, and community initiatives
Complete required training on time
Maintain current knowledge of applicable compliance rules and regulations
Work Monday–Sunday during department hours of 7:00 am to 8:00 pm

Requirements

What you’ll need

High school diploma or equivalent from an accredited institution
Some college preferred
Minimum 1–3 years' experience or combination of education and experience
Previous customer service, banking, and/or call center experience required
Working knowledge of Word, Excel, and Explorer
10-key skills
Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act
Ability to work full-time hours, with additional hours as necessary
Quiet workplace for remote work
Power and high-speed internet over 100MB minimum
Video capability, with 1.5 Mbps up and down recommended
Candidates must meet technical requirements before the first day of training
Bilingual English/Spanish preferred

Benefits

Comp & perks

Employee growth and development opportunities
Required training and knowledgebase learning opportunities
Remote work arrangement
High-speed internet and video capability requirements for remote work
Equal Opportunity Employer