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GTE Financial

Customer Service Representative – Bilingual Spanish

GTE Financial

. Manage inbound calls and/or virtual teller sessions .

Posted 10/14/2026full-timeRemote • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and delivering a positive member experience. Proficient in compliance regulations and virtual banking technology, with the ability to effectively communicate and educate members on financial products.

Highest-signal resume keywords
Customer Service ExperienceBilingual SpanishKnowledge of Compliance RegulationsVirtual Banking TechnologyCall Center Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
10-Key SkillsWordExcelExplorerBank Secrecy ActU.S. Patriot ActAnti-Money LaunderingRight to Financial Privacy ActBank Bribery Act
Soft Skills
Effective CommunicationTeam CollaborationProblem Solving
Tools & Technologies
Virtual Banking Technology
Industry Keywords
Customer ExperienceMember CareFinancial ProductsTransaction ResearchLoan Opportunities

About the role

Key responsibilities & impact
  • Manage inbound calls and/or virtual teller sessions
  • Resolve member inquiries about checking and savings accounts, transaction research, and balances
  • Refer quality loan opportunities based on member needs
  • Gather information, analyze facts, and educate members on appropriate products and services
  • Deliver one-point resolutions and a positive member experience
  • Present information effectively in one-on-one and small-group situations
  • Use virtual banking technology and quickly learn new products
  • Follow Member Care and credit union procedures and policies
  • Learn additional tasks through training to advance to Member Experience Advocate II
  • Achieve individual, team, and organizational goals
  • Communicate consistently with the leadership team
  • Participate in team, organizational, and community initiatives
  • Complete required training on time
  • Maintain current knowledge of applicable compliance rules and regulations

Requirements

What you’ll need
  • High school diploma or equivalent from an accredited institution
  • Some college preferred
  • Minimum 1–3 years' experience or combination of education and experience
  • Previous customer service, banking, and/or call center experience required
  • Bilingual Spanish required
  • Working knowledge of Word, Excel, and Explorer
  • 10-key skills
  • Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act
  • Ability to work full-time, with additional hours as necessary
  • Quiet workplace for remote work
  • Power and high-speed internet over 100MB minimum
  • Video capability, with 1.5 Mbps up and down recommended
  • Meet all technical requirements before the first day of training

Benefits

Comp & perks
  • Employee growth and development opportunities
  • Training opportunities
  • Remote work arrangement
  • High-speed internet and power requirements for remote work
  • Video capability for remote work