Customer Service Representative – Bilingual, Spanish

GTE Financial

. Manage inbound calls and/or virtual teller sessions .

Posted 10/16/2026full-timeTampa • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries and educate members on banking products. Proficient in compliance knowledge related to banking regulations and capable of utilizing virtual banking technology effectively.

Highest-signal resume keywords

Customer Service ExperienceBilingual SpanishBanking KnowledgeCompliance KnowledgeVirtual Banking Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

10-Key SkillsWordExcelExplorerBank Secrecy ActU.S. Patriot ActOffice of Foreign Assets ControlAnti-Money LaunderingRight to Financial Privacy ActBank Bribery Act

Soft Skills

Communication SkillsTeam ParticipationPositive Member SupportAnalytical SkillsEducation Skills

Tools & Technologies

Virtual Banking TechnologyVideo CapabilityHigh-Speed Internet

Industry Keywords

Credit Union ProceduresMember CareLoan ReferralsTransaction ResearchMember Inquiries

About the role

Key responsibilities & impact

Manage inbound calls and/or virtual teller sessions
Resolve member inquiries about checking and savings accounts, transaction research, and balances
Refer quality loan referrals based on member needs
Gather information, analyze facts, and educate members on appropriate products and services
Deliver timely, prepared, positive member support
Present information one-on-one and in small group situations
Use virtual banking technology and learn products quickly
Follow Member Care and credit union procedures and policies
Complete training and maintain compliance knowledge
Communicate consistently with the leadership team
Participate in team, organizational, and community initiatives
Commit to individual, team, and organizational goals

Requirements

What you’ll need

High school diploma or equivalent from an accredited institution
Some college preferred
Minimum 1–3 years' experience or combination of education and experience
Previous customer service, banking, and/or call center experience required
Bilingual Spanish required
Working knowledge of Word, Excel, and Explorer
10-key skills
Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act
Must live within a commutable/driving distance of Downtown Tampa/GTE Headquarters and within the GTE branch footprint
Must be able to regularly commute to and from the office as needed
Quiet workplace for remote work
Power and high-speed internet over 100MB minimum
Video capability; 1.5 Mbps up and down recommended
Must meet all technical requirements before the first day of training

Benefits

Comp & perks

Remote work arrangement
Full-time employment
Training and development opportunities
Opportunity to advance to Member Experience Advocate II
Award-winning team environment