Customer Service Representative, Bilingual – Spanish Required

GTE Financial

. Manage inbound calls and/or virtual teller sessions .

Posted 10/14/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and delivering a positive member experience. Proficient in compliance knowledge related to banking regulations and capable of utilizing virtual banking technology effectively.

Highest-signal resume keywords

Customer Service ExperienceBilingual SpanishBanking KnowledgeCompliance KnowledgeVirtual Banking Technology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

10-Key SkillsWordExcelExplorerBank Secrecy ActU.S. Patriot ActOffice of Foreign Assets ControlAnti-Money LaunderingRight to Financial Privacy ActBank Bribery Act

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingMember EducationPositive Attitude

Tools & Technologies

Virtual Teller TechnologyVideo CapabilityHigh-Speed Internet

Industry Keywords

Credit Union ProceduresMember CareTransaction ResearchLoan ReferralsCommunity Initiatives

About the role

Key responsibilities & impact

Manage inbound calls and/or virtual teller sessions
Resolve fundamental member inquiries about checking and savings accounts, transaction research, and balances
Refer quality loan referrals based on member needs
Gather information, analyze facts, and educate members on appropriate products and services
Deliver one-point resolution and a positive member experience
Present information effectively in one-on-one and small-group situations
Learn and access products through virtual banking technology
Follow Member Care and credit union procedures and policies
Complete training and learn additional tasks
Achieve individual, team, and organizational goals
Communicate consistently with the leadership team
Participate in team, organizational, and community initiatives
Complete required training and maintain compliance knowledge

Requirements

What you’ll need

High school diploma or equivalent from an accredited institution
Some college preferred
Minimum 1–3 years' experience or combination of education and experience
Previous customer service, banking, and/or call center experience required
Bilingual Spanish required
Working knowledge of Word, Excel, and Explorer
10-key skills
Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti-Money Laundering requirements, Right to Financial Privacy Act, and Bank Bribery Act
Ability to provide and meet all technical requirements before the first day of training
Quiet workplace for remote work
Power and high-speed internet over 100MB minimum
Video capability, with 1.5 Mbps up and down recommended

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Training and development opportunities to advance to Member Experience Advocate II
High-speed internet and power requirements supported as part of remote-work setup
Video capability for remote work