Customer Service Representative

GTE Financial

. Manage inbound calls and/or virtual teller sessions .

Posted 10/16/2026full-timeTampa • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and delivering a positive member experience. Proficient in compliance knowledge related to banking regulations and capable of utilizing virtual banking technology effectively.

Highest-signal resume keywords

Customer Service ExperienceBanking KnowledgeCompliance KnowledgeBilingual English/SpanishVirtual Banking Technology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

10-Key SkillsWord ProficiencyExcel ProficiencyExplorer ProficiencyTransaction ResearchBalance Inquiry ResolutionLoan ReferralProduct EducationMember Care ProceduresCompliance Training

Soft Skills

Communication SkillsTeam CollaborationProblem-Solving SkillsPositive AttitudeAdaptability

Tools & Technologies

Virtual Banking TechnologyHigh-Speed InternetVideo Capability

Industry Keywords

Bank Secrecy ActU.S. Patriot ActAnti-Money LaunderingRight to Financial Privacy ActBank Bribery Act

About the role

Key responsibilities & impact

Manage inbound calls and/or virtual teller sessions
Resolve fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries
Refer quality loan referrals based on member needs
Gather information, analyze facts, and educate members on appropriate products and services
Deliver one-point resolution and a positive member experience
Present information in one-on-one and small-group situations
Use virtual banking technology and quickly learn/access products
Follow Member Care and credit union procedures and policies
Complete required training and maintain compliance knowledge
Communicate consistently with the leadership team
Participate in team, organizational, and community initiatives
Commit to individual, team, and organizational goals

Requirements

What you’ll need

High school diploma or equivalent from an accredited institution
Some college preferred
Minimum 1–3 years' experience or combination of education and experience
Previous customer service, banking, and/or call center experience required
Working knowledge of Word, Excel, and Explorer
10-key skills
Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act
Bilingual English/Spanish preferred
Must live within a commutable/driving distance of Downtown Tampa/GTE Headquarters and within the GTE branch footprint
Must have a quiet workplace, power, high-speed internet over 100MB, and video capability for remote work
Must provide and meet all technical requirements before the first day of training
Must be able to regularly commute to the office as needed

Benefits

Comp & perks

Remote work arrangement
Full-time hours
Training and development opportunities
Opportunity to advance to Member Experience Advocate II
Award-winning team environment