VP of Service – Field Operations

GTI Fabrication

. Define market demand, customer segmentation, competitive positioning, target verticals, service tiers, pricing models, and SLAs .

Posted 9/17/2026full-timeTempe • Arizona • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in field service operations, P&L management, and customer support within industrial equipment sectors. Proven ability to launch and scale service lines, establish operational excellence, and lead high-performing technical teams.

Highest-signal resume keywords

Field Service ExecutionP&L ManagementService Line LaunchTechnical Team LeadershipField Infrastructure Establishment

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

P&L ResponsibilityService Pricing StrategySLA ArchitectureSpare Parts LogisticsCustomer SegmentationCompetitive PositioningKPI TrackingOperational ExcellenceRisk Liability ProtectionsTechnical Training Development

Soft Skills

Customer-Centric CultureLeadershipTeam StructuringCommunicationProblem-Solving

Tools & Technologies

Field Service Management (FSM)Customer Relationship Management (CRM)Remote Diagnostic SoftwareERP SystemsMobile Delivery Platforms

Industry Keywords

Field OperationsAftermarket OperationsIndustrial EquipmentHeavy ManufacturingService Delivery Model

Tech Stack

Tools & technologies

ERPIoT

About the role

Key responsibilities & impact

Define market demand, customer segmentation, competitive positioning, target verticals, service tiers, pricing models, and SLAs
Build and manage the service P&L to achieve revenue growth, gross margin expansion, and profitability targets
Integrate service packages, warranties, and SLAs into new equipment contracts with Business Development
Determine in-house versus third-party partner capabilities and drive geographic and service footprint expansion
Build the field operations delivery model, including playbooks, dispatch systems, work order management, fleet logistics, tooling, and parts inventory
Establish site access protocols, risk liability protections, customer sign-off procedures, and field safety and quality standards
Implement regional service centers, mobile units, and support equipment
Recruit, onboard, and structure a high-performing field organization, including service sales managers, operations coordinators, and frontline technicians
Create technical training curricula covering product diagnostics, safety protocols, and customer service
Drive a customer-centric, safety-first culture focused on rapid response, first-call resolution, and operational excellence
Select and deploy FSM, CRM, mobile delivery, and remote diagnostic platforms integrated with ERP and finance systems
Establish closed-loop reporting from field operations to Engineering and Operations for product improvement
Define and track KPIs including CSAT/NPS, SLA compliance, commissioning quality, first-time fix rate, and customer lifetime value
Launch the service business unit within 6–12 months and achieve early customer acquisition and revenue realization
Establish a path to P&L profitability within 24 months, scalable operations, system integrations, a high-performing field team, customer retention, SLA compliance, and strong CSAT/NPS scores

Requirements

What you’ll need

15+ years of progressive experience in field service, aftermarket operations, or customer support within an industrial equipment OEM or heavy manufacturing environment
5+ years in an executive leadership role (Director, Sr. Director, or VP) with direct P&L responsibility
Demonstrated track record of launching, scaling, or transforming a service line from initial concept to commercial profitability
Deep functional expertise in field service execution, technician network management, spare parts logistics, service pricing, and SLA architecture
Strong financial acumen with proven experience managing P&L statements, pricing strategy, and capital allocations
Proven track record recruiting, structuring, and leading technical field teams
Experience establishing field infrastructure, such as regional service centers or mobile technician networks (preferred)
Hands-on experience selecting and implementing Field Service Management (FSM), CRM, or IoT/remote diagnostic software (preferred)
Cross-functional background spanning supply chain, field logistics, or manufacturing operations (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match (where applicable)
Paid Time Off (PTO) and paid holidays
Sick time in accordance with state and local requirements
Company-paid life insurance and disability coverage
Career advancement opportunities within a rapidly growing organization
Exposure to advanced manufacturing, modular infrastructure, and large-scale industrial projects
Collaborative, fast-paced environment with strong operational and engineering leadership
Employee-focused culture centered on safety, quality, accountability, and continuous improvement