GTI Fabrication

Compliance

• Coordinate customs clearance requirements with customs brokers, freight forwarders, suppliers, and internal teams across 200+ annual import transactions
• Review customs entries and entry summaries for accurate classification, country of origin, declared value, duties, and tariff provisions
• Resolve entry discrepancies with brokers, track corrections, and escalate clearance risks
• Maintain an entry register linking customs entries to load numbers, purchase orders, projects, and supporting documentation
• Manage broker and freight forwarder relationships; evaluate performance and address recurring errors
• Maintain the product classification database with HTSUS codes, descriptions, countries of origin, rationale, and duty rates
• Obtain technical specifications and documentation for tariff classification
• Monitor tariff changes, CBP guidance, preferential trade programs, and Section 232/301 duties
• Communicate tariff changes, cost impacts, and required actions to Finance and Operations
• Support duty estimates for purchases, projects, and supplier negotiations
• Review USMCA and preferential treatment eligibility and documentation
• Reconcile Periodic Monthly Statements, coordinate customs duty payments, and track outstanding obligations
• Track liquidation, correction, and protest deadlines; pursue refund opportunities
• Maintain refund documentation and provide Finance with reporting on duty spend, trends, and savings opportunities
• Manage ACE access, importer records, CBP Forms 5106, broker powers of attorney, customs bonds, and trade documentation
• Monitor bond sufficiency, CBP notices, audit requests, and response deadlines
• Maintain customs records and prepare for CBP audits and examinations
• Develop customs procedures, checklists, internal controls, and audit protocols
• Conduct entry audits and correct recurring documentation errors
• Train Logistics Coordinators, Procurement, and project teams on import compliance documentation
• Report to leadership on duty spend, discrepancies, refunds, deadlines, and regulatory risks
• Identify tariff classification, duty-cost reduction, and process-improvement opportunities
• Escalate complex legal interpretations, trade program questions, and tariff disputes to brokers or trade counsel

Global Customs Compliance Manager

Operations

• Define market demand, customer segmentation, competitive positioning, target verticals, service tiers, pricing models, and SLAs
• Build and manage the service P&L to achieve revenue growth, gross margin expansion, and profitability targets
• Integrate service packages, warranties, and SLAs into new equipment contracts with Business Development
• Determine in-house versus third-party partner capabilities and drive geographic and service footprint expansion
• Build the field operations delivery model, including playbooks, dispatch systems, work order management, fleet logistics, tooling, and parts inventory
• Establish site access protocols, risk liability protections, customer sign-off procedures, and field safety and quality standards
• Implement regional service centers, mobile units, and support equipment
• Recruit, onboard, and structure a high-performing field organization, including service sales managers, operations coordinators, and frontline technicians
• Create technical training curricula covering product diagnostics, safety protocols, and customer service
• Drive a customer-centric, safety-first culture focused on rapid response, first-call resolution, and operational excellence
• Select and deploy FSM, CRM, mobile delivery, and remote diagnostic platforms integrated with ERP and finance systems
• Establish closed-loop reporting from field operations to Engineering and Operations for product improvement
• Define and track KPIs including CSAT/NPS, SLA compliance, commissioning quality, first-time fix rate, and customer lifetime value
• Launch the service business unit within 6–12 months and achieve early customer acquisition and revenue realization
• Establish a path to P&L profitability within 24 months, scalable operations, system integrations, a high-performing field team, customer retention, SLA compliance, and strong CSAT/NPS scores

Global Customs Compliance Manager

VP of Service – Field Operations