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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and fault diagnosis within telecommunications environments, with a strong focus on network configuration and incident resolution. Proficient in maintaining documentation and ensuring adherence to operational best practices.
Highest-signal resume keywords
Troubleshooting SkillsBGP UnderstandingLayer 2 TechnologiesCisco IOS ExperienceCCNA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fault DiagnosisNetwork ConfigurationIncident ResolutionBGPOSPFISISEIGRPVLANsMPLSL2VPN
Soft Skills
Communication SkillsCustomer ServiceProblem-Solving Skills
Tools & Technologies
Cisco IOSJuniper JUNOSSD-WANSecurity TechnologiesSASE Technologies
Certifications & Qualifications
CCNAJNCNAFortinet FCAPalo Alto PCNSAPalo Alto PCCSA
Industry Keywords
TelcoService ProviderNOCService OperationsLayer 2Layer 3STPLACPL3VPNPreventative Actions
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Provide break/fix support across GTT's global network
- Own and drive incidents through to successful resolution
- Perform technical validation, troubleshooting, and escalation management
- Work closely with customers, vendors, and internal teams to resolve service issues
- Configure network devices and support service migrations
- Proactively identify recurring issues and drive preventative actions
- Maintain accurate documentation and customer communications
- Ensure operational procedures and best practices are followed
Requirements
What you’ll need- 2+ years of experience in a Telco, Service Provider, or similar environment
- Strong troubleshooting and fault-diagnosis skills
- Good understanding of BGP, OSPF, ISIS, and EIGRP
- Experience with Layer 2 technologies, including VLANs, STP, and LACP
- Knowledge of MPLS, L2VPN, and L3VPN services
- Strong communication, customer service, and problem-solving skills
- Cisco IOS and hardware experience (nice to have)
- Juniper JUNOS experience (nice to have)
- Certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA (nice to have)
- Experience with SD-WAN, Security, and SASE technologies (nice to have)
- Experience in a NOC or Service Operations environment (nice to have)
- Ability to work extended business hours
Benefits
Comp & perks- Remote working model
- Adaptive mindset: A fast‑moving, start‑up‑style environment that encourages learning and innovation
- Collective impact: Close collaboration with product, engineering, and operations teams
- Customer ownership: Delivering stable, secure network platforms customers depend on
- Inclusion, fairness, and equal opportunity