Engineer

• Provide break/fix support across GTT's global network
• Own and drive incidents through to successful resolution
• Perform technical validation, troubleshooting, and escalation management
• Work closely with customers, vendors, and internal teams to resolve service issues
• Configure network devices and support service migrations
• Proactively identify recurring issues and drive preventative actions
• Maintain accurate documentation and customer communications
• Ensure operational procedures and best practices are followed

Service Assurance Engineer

Manager

• Lead, develop, and scale a team of Project Managers delivering customer-facing telecommunications projects
• Own service delivery performance, including SLAs, KPIs, quality, and customer satisfaction
• Coordinate internal and external resources to meet project milestones and business objectives
• Proactively identify, escalate, and resolve delivery risks and issues
• Drive continuous improvement across processes, tools, and team capability
• Maintain strong relationships with internal stakeholders and enterprise customers
• Partner with Sales, Engineering, Operations, and external vendors
• Deliver GTT’s managed services and Ethernet solutions on time, within scope, and aligned to customer expectations and SLAs

Service Assurance Engineer

Service Delivery Manager