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GTT

Service Delivery Manager

GTT

. Lead, develop, and scale a team of Project Managers delivering customer-facing telecommunications projects .

Posted 9/15/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading project management teams within the telecommunications sector, focusing on service delivery performance, stakeholder management, and continuous improvement of processes and tools.

Highest-signal resume keywords
Telecommunications ExperienceProject ManagementService Delivery PerformanceStakeholder ManagementNetwork Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementService DeliveryFinancial ForecastingOperational MetricsVendor PerformanceIP TransitDIASD-WANMPLSEthernet
Soft Skills
Strong CommunicationOrganizational SkillsProblem-SolvingCross-Functional Collaboration
Industry Keywords
TelecommunicationsManaged ServicesCloud NetworkingCustomer SatisfactionSLAKPIContinuous ImprovementEnterprise Environments

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Lead, develop, and scale a team of Project Managers delivering customer-facing telecommunications projects
  • Own service delivery performance, including SLAs, KPIs, quality, and customer satisfaction
  • Coordinate internal and external resources to meet project milestones and business objectives
  • Proactively identify, escalate, and resolve delivery risks and issues
  • Drive continuous improvement across processes, tools, and team capability
  • Maintain strong relationships with internal stakeholders and enterprise customers
  • Partner with Sales, Engineering, Operations, and external vendors
  • Deliver GTT’s managed services and Ethernet solutions on time, within scope, and aligned to customer expectations and SLAs

Requirements

What you’ll need
  • 3–5 years of telecommunications experience
  • 1+ year managing direct reports
  • Project management experience delivering network, Ethernet, or managed services
  • Experience with IP Transit, DIA, SD-WAN, MPLS, Ethernet, or cloud networking
  • Strong communication, organizational, and stakeholder management skills
  • Ability to operate effectively in a fast-paced, cross-functional environment
  • Standard business hours availability
  • Bachelor’s degree is nice to have, not required
  • Experience managing financial forecasts, operational metrics, or vendor performance is nice to have
  • Background in service provider or large-scale enterprise environments is nice to have

Benefits

Comp & perks
  • Professional development opportunities and personal ownership of career development
  • Supportive, collaborative team culture
  • Equal employment opportunities
  • Occasional travel may be required