Account Manager – DC Territory

Guardant Health

. Provide customer-facing field client service and collaborate with Guardant Health colleagues in overall account management .

Posted 9/28/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $77,200 - $106,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills within the diagnostic and medical device sectors, with a focus on strategic account planning and effective communication. Proficient in Microsoft Office, particularly Excel and PowerPoint, while maintaining compliance with company policies and ethical standards.

Highest-signal resume keywords

Customer Service ExperienceStrategic Account PlanningMicrosoft Office ProficiencyConsultative EngagementProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceSales ExperienceAccount ManagementData AnalysisProject Management

Soft Skills

Communication SkillsListening SkillsProblem SolvingDecision MakingInterpersonal Skills

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointAI-Enabled Tools

Industry Keywords

DiagnosticMedical DeviceBiotechPharmaCompliance

About the role

Key responsibilities & impact

Provide customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts
Use company tools and resources to resolve customer orders and reporting issues with GH Client Services
Collaborate with field sales positions to support company goals and objectives
Identify and develop relationships with existing and new customers to align Guardant Health capabilities with customer and patient needs
Analyze the commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
Ensure team objectives are met
Work compliantly with individuals across multiple departments
Follow Guardant Health Compliance, Privacy, Business Conduct policies, and SOPs
Represent Guardant Health company culture to external and internal constituents

Requirements

What you’ll need

0-3 years customer service/sales experience
Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
Ability to engage in a consultative process while connecting client needs with GH capabilities.
Comfortable communicating and presenting at all levels throughout an organization
Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
Excellent customer service skills.
Outstanding strategic account planning skills.
Superior listening and problem solving skills.
Ability to handle sensitive information and maintain a very high level of confidentiality
Impeccable communication and presentation skills
Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
Ability to work effectively with minimal direction from, or interface with, manager
Problem solving, decision making and technical learning
Strong administrative skills and sophistication to manage business in complex environments
Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
Frequent travel throughout the territory required
Must live within assigned territory
Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements
Background screening including criminal history is required

Benefits

Comp & perks

Base salary range of $77,200–$106,150
Hybrid work model with designated onsite and work-from-home days for eligible employees
Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs