Guardant Health

Client Services Representative

• Navigate client/provider EMR systems such as Epic and Cerner to retrieve patient and clinical data
• Identify and resolve missing, incomplete, or incorrect information impacting case processing
• Identify repeat order time points and coordinate sample collection with the clinical team
• Document findings, actions, and resolutions in internal systems with precision and compliance
• Escalate systemic issues and contribute to process improvements
• Serve as the primary point of contact for assigned Key Accounts, remotely and in person as needed
• Provide proactive order follow-ups and reminders to ensure timely case progression
• Respond to client inquiries clearly, professionally, and with urgency
• Manage customer data requests in alignment with compliance and privacy standards
• Address account-level concerns and coordinate resolution with cross-functional partners
• Manage and track tissue sample requests through receipt and documentation
• Coordinate shipping, pathology lab communication, and internal follow-ups
• Review pathology reports to extract relevant clinical information and support case resolution
• Support and reconcile Advance Beneficiary Notices and other required clinical documentation
• Ensure documentation meets HIPAA and internal compliance standards
• Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations
• Participate in training on EMR systems, client protocols, and regulatory requirements
• Contribute to scalable workflow improvements and operational best practices
• Support strategic discussions with internal and external stakeholders when needed

Senior Client Services Specialist – Key Accounts

Account Executive

• Promote the Shield™ colorectal cancer blood test to healthcare providers in primary care
• Meet or exceed sales targets through prospecting, relationship-building, and execution of national sales strategies
• Build relationships with healthcare providers and gain commitment to adopt Shield for CRC and other cancers
• Use challenger selling to understand provider needs and demonstrate how Guardant Health offerings improve patient outcomes and streamline practices
• Educate and train primary care practices on products and support stakeholder adoption and workflow integration
• Collaborate with clinical, marketing, and product teams on sales strategies and business plans
• Identify new business opportunities within the territory and develop collaborations with regional and local laboratories
• Expand reach and ensure phlebotomy draw agreements
• Develop and execute business plans supporting launches of new cancer screening technologies
• Analyze market trends, competitor offerings, and customer feedback
• Share customer insights and opportunities with the Commercial Team
• Provide high-touch customer service and proactively resolve issues throughout the sales process
• Ensure compliance with company policies, industry standards, and regulations while managing multiple projects and deadlines

Account Executive – Screening

General

• Perform routine calibrations, measurements, and basic triaging and repairs on instruments and equipment
• Record calibration data according to GDP and maintain calibration certificates and logs
• Assist with calibration reports and documentation for audits and quality reviews
• Identify and report measurement discrepancies or non-conformances
• Participate in metrology and calibration training and development
• Follow company safety policies and procedures
• Coordinate and schedule calibration/preventative maintenance events with laboratories
• Evaluate equipment fitness for use and verify performance within specified parameters
• Perform other assigned duties

Metrology Specialist

Sales

• Lead a team of Account Executives within a designated region
• Promote SHIELD to general-practice providers and their practices
• Recruit, hire, coach, develop, and lead Account Executives for the launch and promotion of SHIELD
• Prospect and target early adopters to generate SHIELD adoption
• Identify, establish, and manage partnerships with national, regional, and local laboratories offering phlebotomy draw agreements
• Build relationships and advocacy with key thought leaders and decision-makers
• Manage 8–12 direct reports
• Drive team performance through coaching, motivation, feedback, and development
• Manage regional sales targets and report progress to management
• Forecast and achieve quarterly and annual sales goals
• Ensure effective use of sales processes and approved marketing and promotional materials
• Share best practices nationally
• Manage open territories and recruit replacement personnel when needed
• Develop and implement a regional business plan covering budgets, travel, territory management, and goals
• Collect and communicate customer insights, market trends, and competitive data
• Present product technology and clinical benefits to customers
• Collaborate with Key Account Managers and commercial team members to optimize health-system performance
• Establish communication and team operating mechanisms
• Leverage Medical Science Liaisons, Account Executives, and company resources to provide technical, clinical, and business content
• Lead and participate in regional, national, and cross-functional headquarters projects
• Serve as backup to National Sales Director(s) when needed
• Mentor individuals within or outside the commercial organization
• Ensure compliance with Quality, Regulatory, and Company policies and guidelines
• Travel approximately 75% of working time within the assigned area and occasionally outside it for regional or national meetings
• Travel with direct reports to observe, train, and coach

Regional Sales Director

• Promote the Shield™ colorectal cancer blood test to healthcare providers in primary care settings
• Meet or exceed sales goals through prospecting, relationship-building, and execution of national sales strategies
• Build relationships with healthcare providers and gain commitment to adopt Shield and other cancer tests
• Use challenger-selling techniques to understand provider needs and demonstrate product value
• Educate and train primary care practices to support smooth Shield workflow integration
• Collaborate with clinical, marketing, and product teams on sales strategies and business plans
• Identify new business opportunities within the territory
• Foster collaborations with regional and local laboratories to expand reach and secure phlebotomy draw agreements
• Develop and execute business plans supporting launches of new cancer screening technologies
• Analyze market trends, competitor offerings, and customer feedback
• Report insights, opportunities, and feedback to commercial leadership
• Provide high-touch customer service and proactively resolve issues throughout the sales process
• Ensure compliance with company policies, industry standards, and regulations while managing projects and deadlines

• Promote the Shield™ colorectal cancer blood test to healthcare providers in primary care settings
• Meet or exceed sales goals through prospecting, relationship-building, and execution of national sales strategies
• Build relationships with healthcare providers and gain commitment to adopt Shield for CRC and other cancers
• Use Challenger Selling to understand provider needs and demonstrate how Guardant Health offerings improve patient outcomes and streamline practices
• Provide product knowledge and training to primary care practices and stakeholders to support Shield workflow integration
• Collaborate with clinical, marketing, and product teams on sales strategies and business plans
• Identify new business opportunities within the territory
• Foster collaborations with regional and local laboratories to expand reach and ensure phlebotomy draw agreements
• Develop and execute business plans supporting launches of new cancer screening technologies
• Analyze market trends, competitor offerings, and customer feedback
• Report insights, opportunities, and feedback to the Commercial Team and leadership
• Provide high-touch customer service and proactively resolve issues throughout the sales process
• Ensure compliance with company policies, industry standards, and regulations while managing projects and deadlines

Business Development Rep

• Expand and manage strategic biopharma partnerships across Guardant Health’s oncology portfolio
• Create strategy and drive initiatives across internal and external stakeholder groups
• Develop new accounts, grow existing partnerships, advance commercial opportunities, and deliver an outstanding partner experience
• Build partnerships leveraging Guardant’s tests, data capabilities, clinical trial services, biomarker discovery solutions, and companion diagnostic opportunities
• Identify, qualify, and pursue new business opportunities with biopharma prospects and customers
• Develop business cases, account plans, sales forecasts, and partnership strategies
• Manage partner relationships and commercial opportunities, including organizational mapping, meeting preparation, proposals, pricing discussions, contract negotiations, and closing agreements
• Educate external partners on Guardant’s oncology portfolio, data capabilities, clinical trial services, and companion diagnostic opportunities
• Lead cross-functional collaboration with research, alliance management, bioinformatics, quality, scientific affairs, clinical operations, product, legal, finance, marketing, regulatory, R&D, and commercial teams
• Conduct market and customer analysis covering oncology dynamics, competitive trends, customer needs, pricing, and partnership opportunities
• Prepare executive-ready updates on pipeline health, revenue opportunities, customer trends, competitive intelligence, and strategic tradeoffs
• Communicate partner needs and priorities to BioPharma leadership and influence internal decisions
• Build relationships with biopharma decision-makers and industry stakeholders
• Represent Guardant Health at conferences, customer meetings, scientific forums, and networking events
• Follow business development processes, tools, training materials, and best practices

Associate Business Development Director – Oncology BioPharma

Account Manager

• Provide customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts
• Use company tools and resources to resolve customer orders and reporting issues with GH Client Services
• Collaborate with field sales positions to support company goals and objectives
• Identify and develop relationships with existing and new customers to align Guardant Health capabilities with customer and patient needs
• Analyze the commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
• Ensure team objectives are met
• Work compliantly with individuals across multiple departments
• Follow Guardant Health Compliance, Privacy, Business Conduct policies, and SOPs
• Represent Guardant Health company culture to external and internal constituents

Account Manager – DC Territory

QA Engineer

• Support quality activities related to IVD product development in accordance with FDA, ISO, and CMDR regulations
• Serve as point of contact for quality activities related to IVD development and operations
• Provide guidance for Design Controls, Risk Management, and product development decisions
• Support supplier management, supplier collaborations, and agreements
• Provide guidance on stability testing, sample plan definition, and validation study development
• Guide equipment, facility, laboratory, and process qualifications and validations
• Ensure required documentation is completed before product transfers and launches
• Guide cross-functional teams implementing new products, process improvements, and troubleshooting activities
• Lead Risk Management and Change Control activities
• Support document control, training, CAPAs, nonconforming events, and Quality metrics
• Identify and address continuous improvement opportunities with management and team members
• Perform and document internal audits, recommend corrective actions, and conduct external audits
• Report and document test quality and safety concerns to the Supervisor or Safety Officer
• Perform other related duties and responsibilities as assigned

Senior Quality Engineer

• Promote the Shield™ colorectal cancer blood test to primary care healthcare providers
• Meet or exceed sales goals through prospecting, relationship-building, and execution of national sales strategies
• Build provider relationships and secure commitment to adopt Shield for colorectal cancer and other cancers
• Use challenger selling to understand provider needs and demonstrate how Guardant Health offerings improve patient outcomes and streamline practices
• Educate and train primary care practices on product knowledge and Shield workflow integration
• Collaborate with clinical, marketing, product, and sales leadership teams
• Identify new business opportunities within the assigned territory
• Foster collaborations with regional and local laboratories and secure phlebotomy draw agreements
• Develop and execute business plans supporting launches of new cancer screening technologies
• Analyze market trends, competitor offerings, and customer feedback
• Share customer insights and opportunities with the Commercial Team
• Provide high-touch customer service and proactively resolve issues throughout the sales process
• Ensure compliance with company policies, industry standards, and regulations while managing multiple projects and deadlines

Medical Director

• Provide effective clinical leadership for molecular pathology laboratory services and products
• Provide clinical oversight of molecular pathology laboratory operations, including patient care, clinical trials, and clinical research
• Ensure laboratory operations comply with applicable regulations
• Support development, validation, and operation of Guardant’s products across locations and regulatory environments
• Ensure clinical laboratory duties, testing systems, methodologies, verification procedures, quality control, and quality assessment are properly performed
• Provide onsite, telephone, or electronic consultation to the clinical laboratory as needed
• Ensure appropriate physical and environmental laboratory conditions and employee safety
• Verify personnel perform test methods accurately and reliably
• Act as temporary Laboratory Director when the license-holder Laboratory Director is absent
• Delegate Technical Supervisor, General Supervisor, Clinical Consultant, and Testing Personnel responsibilities to qualified employees
• Oversee proficiency testing, review reports, and implement corrective action plans
• Maintain analytical performance standards and document remedial actions for significant deviations
• Ensure test reports include pertinent interpretation information and provide consultation on test-result quality and interpretation
• Ensure onsite supervision of high-complexity testing
• Ensure adequate staffing, education, training, competency monitoring, procedure manuals, and written responsibilities
• Perform biennial reviews of Standard Operating Procedures
• Report test-quality and safety concerns to the Laboratory Supervisor or Safety Officer

Laboratory Medical Director, Molecular Pathologist

• Prospect and target healthcare providers whose patients may benefit from Shield for CRC and other cancer screening technologies
• Meet or exceed sales goals
• Drive strategic business expansion and collaboration opportunities with primary care practices
• Create territory business plans incorporating national brand strategy and marketing initiatives
• Acquire and maintain laboratory and phlebotomy draw agreements, including in-services, specimen collection training, workflow support, and issue resolution
• Identify and share marketplace opportunities and best practices with sales, marketing, customer experience, laboratory operations, and leadership
• Monitor competitive activity and trends within assigned markets
• Plan persuasive approaches and pitches to win potential customers
• Implement promotional and marketing activities in accordance with industry standards and company policies
• Utilize internal stakeholders to resolve customer needs
• Collaborate across departments and coordinate with sales positions to achieve company goals
• Represent Guardant Health’s culture to external and internal constituents
• Travel daily within the assigned territory and periodically outside the territory for meetings and conferences
• Uphold company mission and values
• Support and comply with the Quality Management System policies and procedures

• Assist with training new hires, maintaining training checklists, and auditing new-hire work as needed
• Manage higher caseloads and/or complex territories based on business needs
• Answer common issues and inquiries and escalate to Client Services leadership when needed
• Receive and respond to phone, email, and web inquiries from physician offices, laboratories, hospitals, sales representatives, and patients
• Resolve cases quickly to contribute to territory volume growth
• Work in a team environment and contribute to department and company goals
• Maintain precise documentation of email, fax, phone communications, and follow-up activities
• Follow SOPs for data entry and data verification
• Enter and qualify new customer information in Salesforce.com and LIMS
• Contact physicians and medical personnel to obtain missing order-entry information
• Partner with the Clinical Lab to ensure client information is entered correctly
• Send or resend patient reports as requested
• Assist with administrative duties, kit ordering, and coordination of offsite phlebotomy services
• Communicate with clients, patients, and sales teams using Salesforce and integrated software platforms
• Achieve team and individual goals and monitor personal metrics
• Resolve customer complaints and escalated situations
• Work flexibly in a fast-paced, dynamic environment

Senior Client Services Specialist – Key Accounts

Account Executive – Screening

Metrology Specialist

Regional Sales Director

Account Executive – Screening

Account Executive – Screening

Associate Business Development Director – Oncology BioPharma

Account Manager – DC Territory

Senior Quality Engineer

Account Executive – Screening

Laboratory Medical Director, Molecular Pathologist

Account Executive

Client Services Associate II