Client Services Associate II

Guardant Health

. Assist with training new hires, maintaining training checklists, and auditing new-hire work as needed .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a healthcare setting, with proficiency in Salesforce and Microsoft Office. Capable of managing complex inquiries and maintaining precise documentation while adapting to dynamic operational needs.

Highest-signal resume keywords

Customer Service ExperienceSalesforce CRM ProficiencyMicrosoft Office ExpertiseBilingual English/SpanishProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryData VerificationDocumentation ManagementOrder-Entry Information RetrievalClient Communication

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationMultitasking AbilityOrganizational SkillsSelf-Discipline

Tools & Technologies

Salesforce.comLIMSMicrosoft OfficeAI-Enabled Tools

Industry Keywords

PharmaDiagnosticMedical DeviceBiotechHealthcare

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Assist with training new hires, maintaining training checklists, and auditing new-hire work as needed
Manage higher caseloads and/or complex territories based on business needs
Answer common issues and inquiries and escalate to Client Services leadership when needed
Receive and respond to phone, email, and web inquiries from physician offices, laboratories, hospitals, sales representatives, and patients
Resolve cases quickly to contribute to territory volume growth
Work in a team environment and contribute to department and company goals
Maintain precise documentation of email, fax, phone communications, and follow-up activities
Follow SOPs for data entry and data verification
Enter and qualify new customer information in Salesforce.com and LIMS
Contact physicians and medical personnel to obtain missing order-entry information
Partner with the Clinical Lab to ensure client information is entered correctly
Send or resend patient reports as requested
Assist with administrative duties, kit ordering, and coordination of offsite phlebotomy services
Communicate with clients, patients, and sales teams using Salesforce and integrated software platforms
Achieve team and individual goals and monitor personal metrics
Resolve customer complaints and escalated situations
Work flexibly in a fast-paced, dynamic environment

Requirements

What you’ll need

2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting
Solid experience using Microsoft Office
Salesforce (CRM) experience is a plus
Quick learner able to work collaboratively in an operationally complex multi-product environment and adapt to changing procedures and policies
Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence
Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations professionally
Flexibility with respect to working hours based on client and company needs
Bilingual English/Spanish is an asset
Ability to travel to Guardant Health offices for trainings and meetings is required
Ability to lift up to 25 pounds may be necessary
Background screening including criminal history is required
Ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements
Four-year college degree in Biological Sciences or similar discipline is preferred

Benefits

Comp & perks

Primarily remote work
Travel to Guardant Health offices for trainings and meetings
Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs