Patient Navigation Specialist

Guardant Health

. Process OPS, Offsite Phlebotomy, and Kit orders for Guardant Health products .

Posted 10/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and problem-solving capabilities in a customer-facing role within the healthcare sector, with proficiency in Salesforce and Microsoft Office. Effectively communicates and collaborates across teams while adhering to operational procedures and maintaining detailed documentation.

Highest-signal resume keywords

Salesforce ExperienceCustomer Service Experience in HealthcareMicrosoft Office ProficiencyBilingual English/SpanishDetail-Oriented Problem Solver

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceDocumentation ManagementCase ResolutionOrder ProcessingPhlebotomy ProceduresData EntryEmail CommunicationFax CommunicationMultitaskingProblem Solving

Soft Skills

Excellent Communication SkillsOrganizational SkillsSelf-DisciplineJudgmentFlexibility

Tools & Technologies

Salesforce.comLIMSMicrosoft OfficeAI-Enabled Tools

Industry Keywords

HealthcareBiotechMedical DeviceDiagnosticPharmaceutical

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Process OPS, Offsite Phlebotomy, and Kit orders for Guardant Health products
Communicate by phone and email with vendors to arrange Offsite Phlebotomy for patients
Assist clients and sales teams with placing kit orders
Resolve cases quickly with a high sense of urgency
Build and maintain relationships with Offsite Phlebotomy vendors, sales representatives, patients, and internal stakeholders
Participate in territory-specific meetings with sales and client services associates
Collaborate cross-functionally with commercial and laboratory operations partners to identify scalable solutions
Maintain precise documentation of email, fax, phone communications, and follow-up activities
Adhere to Standard Operating Procedures for Offsite Phlebotomy, Kit orders, and related processes
Triage emails and faxes as needed
Enter information and upload documentation into Salesforce.com and LIMS
Communicate with clients, patients, sales, and laboratory teams using Salesforce and other integrated software platforms
Achieve team and individual goals and monitor metrics related to case closure and turnaround times
Resolve customer complaints and escalated situations
Perform other administrative duties as assigned

Requirements

What you’ll need

High school diploma required
4 year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting required
Solid experience using Microsoft Office
Salesforce (CRM) experience is a plus
Ability to work collaboratively in an operationally complex multi-product environment and adapt to changing procedures and policies
Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence
Demonstrated ability to be an organized, detail-oriented problem solver and manage client/patient-facing escalated situations professionally
Flexibility with respect to working hours based on client and company needs
Bilingual English/Spanish and any additional language is an asset
Ability to work during U.S. company-observed holidays, including the annual holiday shutdown period, based on client and operational needs
Ability to lift up to 25 pounds may be necessary
Background screening including criminal history is required
Ability to sit for extended periods of time
Ability to responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements

Benefits

Comp & perks

Primarily remote work
Ability to travel to Guardant Health offices for trainings and meetings
Flexibility with working hours based on client and company needs
Paid company-observed holidays, including the annual holiday shutdown period, based on client and operational needs
Reasonable accommodations for disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs