Patient Navigation Specialist

Guardant Health

. Process OPS and Kit orders for Guardant Health tests .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and problem-solving capabilities while effectively managing client and patient interactions in a fast-paced healthcare environment. Proficient in Salesforce and Microsoft Office, with a focus on communication and relationship-building across various stakeholders.

Highest-signal resume keywords

Salesforce ExperienceCustomer Service Experience in HealthcareExcellent Written and Verbal Communication SkillsOrganizational and Detail-Oriented Problem SolverBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceOrder ProcessingPhlebotomy CoordinationDocumentation ManagementCase ResolutionData EntryMetrics MonitoringMultitaskingProblem Solving

Soft Skills

CommunicationSelf-DisciplineGood JudgmentFlexibilityIndependence

Tools & Technologies

Salesforce.comLIMSMicrosoft OfficeIntegrated Software Platforms

Certifications & Qualifications

High School DiplomaBackground Screening

Industry Keywords

PharmaDiagnosticMedical DeviceBiotechHealthcare

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Process OPS and Kit orders for Guardant Health tests
Communicate with vendors by phone and email to arrange Offsite Phlebotomy for patients
Assist clients and sales teams with kit orders
Resolve Offsite Phlebotomy and Kit order cases quickly and with urgency
Build and maintain relationships with vendors, sales representatives, patients, and internal stakeholders
Participate in territory-specific meetings with sales and client services associates
Document email, fax, phone communications, and follow-up activities
Follow Standard Operating Procedures related to Offsite Phlebotomy and Kit orders
Triage emails and faxes as needed
Enter information and upload documentation into Salesforce.com and LIMS
Communicate with clients, patients, sales, and laboratory teams using Salesforce and integrated software platforms
Achieve team and individual goals and monitor case-closure and turnaround-time metrics
Resolve customer complaints and escalated situations
Assist with administrative duties as assigned

Requirements

What you’ll need

High school diploma required
4 year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Solid experience using Microsoft Office
Salesforce (CRM) experience is a plus
Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence
Demonstrated ability to be an organized, detailed oriented problem solver and manage client/patient facing escalated situations professionally
Flexibility with respect to working hours based on client and company needs
Bilingual English/Spanish and any additional language is an asset
Ability to work Pacific Time Hours
Background screening including criminal history is required
Availability to work during U.S. Company-observed holidays, including the annual holiday shutdown period, based on client and operational needs
Ability to lift up to 25 pounds may be necessary

Benefits

Comp & perks

Primarily remote work
Ability to travel to Guardant Health offices for trainings and meetings
Flexibility with working hours based on client and company needs
Work-from-home days for eligible hybrid employees
Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs