Patient Navigation Specialist

Guardant Health

. Communicate with vendors by phone and email to arrange offsite phlebotomy for patients .

Posted 10/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while managing client interactions and administrative tasks in a healthcare setting. Proficient in Salesforce and Microsoft Office, with a focus on maintaining documentation and adhering to standard operating procedures.

Highest-signal resume keywords

Salesforce ExperienceCustomer Service ExperiencePhlebotomy Process KnowledgeBilingual English/SpanishDetail-Oriented Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePhlebotomyDocumentation ManagementOrder ProcessingCase ResolutionMicrosoft OfficeSalesforceLIMSMultitaskingProblem-Solving

Soft Skills

Communication SkillsOrganizational SkillsSelf-DisciplineJudgmentFlexibility

Tools & Technologies

Salesforce.comLIMSMicrosoft OfficeIntegrated Software Platforms

Industry Keywords

HealthcarePharmaceuticalDiagnosticMedical DeviceBiotech

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Communicate with vendors by phone and email to arrange offsite phlebotomy for patients
Assist clients and sales teams with kit orders for Guardant tests
Process offsite phlebotomy and kit orders, resolving cases quickly
Build relationships with vendors, sales representatives, patients, and internal stakeholders
Participate in territory-specific meetings with sales and client services associates
Maintain precise documentation of communications and follow-up activities
Adhere to SOPs for offsite phlebotomy, kit orders, and related processes
Triage emails and faxes as needed
Enter information and upload documentation into Salesforce.com and LIMS
Communicate with clients, patients, sales, and laboratory teams using Salesforce and integrated software platforms
Achieve team and individual goals and monitor case-closure and turnaround-time metrics
Resolve customer complaints and escalated situations
Assist with administrative duties as assigned
Work collaboratively across Client Services, commercial, and laboratory operations teams

Requirements

What you’ll need

High school diploma required
4 year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting required
Solid experience using Microsoft Office
Salesforce (CRM) experience is a plus
Excellent written and verbal communication skills with high computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence
Organized, detail-oriented problem-solving skills
Ability to manage client/patient-facing escalated situations professionally
Flexibility with working hours based on client and company needs
Ability to travel to Guardant Health offices for trainings and meetings may be required
Bilingual English/Spanish and any additional language is an asset
Availability to work during U.S. company-observed holidays, including the annual holiday shutdown period, based on client and operational needs
Ability to lift up to 25 pounds may be necessary
Background screening including criminal history is required

Benefits

Comp & perks

Primarily remote work
Ability to travel to Guardant Health offices for trainings and meetings
Flexibility with working hours based on client and company needs
Consideration for reasonable accommodations
Equal opportunity employment