Patient Navigation Specialist I

Guardant Health

. Process OPS and Kit orders for Guardant Health tests .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing client and vendor relationships in a fast-paced healthcare environment. Proficient in Salesforce and Microsoft Office, with a focus on problem-solving and multitasking to achieve operational goals.

Highest-signal resume keywords

Salesforce (CRM) ProficiencyCustomer Service Experience in HealthcareExcellent Written and Verbal Communication SkillsOrganized and Detail-Oriented Problem SolverBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceMicrosoft OfficePhlebotomy Process KnowledgeCase ManagementData EntryDocumentation SkillsOrder ProcessingClient Relationship ManagementProblem SolvingMultitasking

Soft Skills

CommunicationCollaborationAdaptabilitySelf-DisciplineJudgment

Tools & Technologies

Salesforce.comLIMSMac Environment

Industry Keywords

HealthcarePharmaDiagnosticMedical DeviceBiotech

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Process OPS and Kit orders for Guardant Health tests
Communicate with vendors by phone and email to arrange offsite phlebotomy for patients
Assist clients and sales teams with kit orders
Resolve offsite phlebotomy and kit-order cases quickly with a high sense of urgency
Build and maintain relationships with vendors, sales representatives, patients, and internal stakeholders
Participate in territory-specific meetings with sales and client services associates
Document email, fax, phone communications, and follow-up activities
Follow SOPs related to offsite phlebotomy, kit orders, and related processes
Triage emails and faxes as needed
Enter information and upload documentation into Salesforce.com and LIMS
Communicate with clients, patients, sales, and laboratory teams using Salesforce and integrated software platforms
Achieve team and individual goals and monitor case-closure and turnaround-time metrics
Resolve customer complaints and escalated situations
Work cross-functionally with commercial and laboratory operations partners to identify scalable solutions
Perform other administrative duties as assigned

Requirements

What you’ll need

High school diploma required
4 year college degree in Biological Sciences or similar discipline is preferred
2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required
Solid experience using Microsoft Office and Salesforce (CRM)
Ability to work collaboratively in an operationally complex multi-product environment and adapt to changing procedures and policies
Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment
Ability to multitask, work with self-discipline, good judgment, and independence
Organized, detail-oriented problem solver able to manage client/patient-facing escalated situations professionally
Flexibility with respect to working hours based on client and company needs
Bilingual English/Spanish and any additional language is an asset
Ability to work Pacific Time hours
Ability to work during U.S. company-observed holidays based on client and operational needs
Background screening including criminal history is required
Ability to lift up to 25 pounds may be necessary
Ability to sit for extended periods of time

Benefits

Comp & perks

Primarily remote work
Ability to travel to Guardant Health offices for trainings and meetings may be required
Flexibility with working hours based on client and company needs
Opportunity to work during U.S. company-observed holidays, including the annual holiday shutdown period, based on client and operational needs
Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs