Senior Client Services Specialist – Key Accounts

Guardant Health

. Navigate client/provider EMR systems such as Epic and Cerner to retrieve patient and clinical data .

Posted 10/3/2026full-timePittsburgh • Pennsylvania • United StatesSenior💰 $73,890 - $101,610 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in navigating EMR systems such as Epic and Cerner, ensuring compliance with HIPAA standards while managing patient data and coordinating clinical operations. Proven ability to communicate effectively with cross-functional teams and clients, driving process improvements and operational best practices.

Highest-signal resume keywords

EMR System NavigationHIPAA ComplianceCross-Functional CollaborationPatient Data ManagementClinical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EMR SystemsPatient Data ManagementReport GenerationClinical DocumentationProcess ImprovementSample Collection CoordinationData Request ManagementOperational Best PracticesTissue Sample TrackingCompliance Standards

Soft Skills

Attention to DetailClear CommunicationProblem SolvingCuriositySound Judgment

Tools & Technologies

SalesforceMicrosoft Office SuiteJIRA

Industry Keywords

BiotechnologyLifesciencesHealthcarePHI HandlingField Experience

About the role

Key responsibilities & impact

Navigate client/provider EMR systems such as Epic and Cerner to retrieve patient and clinical data
Identify and resolve missing, incomplete, or incorrect information impacting case processing
Identify repeat order time points and coordinate sample collection with the clinical team
Document findings, actions, and resolutions in internal systems with precision and compliance
Escalate systemic issues and contribute to process improvements
Serve as the primary point of contact for assigned Key Accounts, remotely and in person as needed
Provide proactive order follow-ups and reminders to ensure timely case progression
Respond to client inquiries clearly, professionally, and with urgency
Manage customer data requests in alignment with compliance and privacy standards
Address account-level concerns and coordinate resolution with cross-functional partners
Manage and track tissue sample requests through receipt and documentation
Coordinate shipping, pathology lab communication, and internal follow-ups
Review pathology reports to extract relevant clinical information and support case resolution
Support and reconcile Advance Beneficiary Notices and other required clinical documentation
Ensure documentation meets HIPAA and internal compliance standards
Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations
Participate in training on EMR systems, client protocols, and regulatory requirements
Contribute to scalable workflow improvements and operational best practices
Support strategic discussions with internal and external stakeholders when needed

Requirements

What you’ll need

Bachelor’s degree required
Has to live in the Pittsburgh Area
Ability to travel to assigned accounts as required
Background in Biotechnology, Lifesciences, Healthcare with 5+ years of relevant experience working with healthcare providers and cross functional teams is required
Prior field experience strongly preferred
Experience working in or with EMR systems (Epic, Cerner, etc.) preferred
Demonstrated experience handling PHI and working within HIPAA compliance standards
Proven ability to communicate complex clinical or operational topics clearly
Strong cross-functional collaboration skills
High attention to detail with the ability to manage multiple concurrent tasks
Experience generating and interpreting reports to support customer needs
Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems
Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements
Background screening including criminal history is required

Benefits

Comp & perks

Hybrid work model with designated in-person/onsite collaboration days and work-from-home days for eligible onsite employees
Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs