Inside Sales Representative

Guardian Industries - DeWitt

. Manage the status and schedule of all customer Orders, Returns, Complaints and Requests .

Posted 9/29/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing customer orders, inquiries, and issues. Proficient in SAP and Excel for data management and reporting, with experience in the optical connectivity and manufacturing industries.

Highest-signal resume keywords

Customer Service ExperienceSAP ProficiencyOrder-To-Cash Process FamiliarityIntermediate Excel SkillsPower BI Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOrder ManagementQuotation IssuanceRMA PreparationForecast ReportingIssue ResolutionProgram ManagementCustomer CommunicationMulti-TaskingAttention to Detail

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsFollow-Up Skills

Tools & Technologies

SAPExcelPower BI

Industry Keywords

Optical Connectivity ProductsConnectorsHigh-Tech IndustryManufacturing IndustryProduction Environments

About the role

Key responsibilities & impact

Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
Ensure customer inquiries and issues are addressed and resolved to completion
Ensure accuracy of data and requirements in SAP
Manage execution, requirements, and maintenance of Customer Programs
Resolve order-related issues with intercompany departments
Issue quotations and follow up on their status
Prepare and utilize analysis reports to improve programs and customer communication/follow-up
Prepare Order, RMA, and Forecast status reports
Back up Account/Sales Managers during travel
Update customer portals
Issue open order ECOs
Partner with Sales Account Managers and customers to manage quoting, track orders, and keep programs moving forward
Turn data into clear insights and provide timely, reliable customer support

Requirements

What you’ll need

Demonstrated experience in a customer-facing service role
Strong organization, attention to detail, and follow-up skills
Ability to multi-task and manage a high volume of work effectively
Strong written and verbal communication skills
Bachelor's degree (BA/BS) preferred
Experience working in SAP
Intermediate Excel skills for reporting, data tracking, and analysis
Experience with similar optical connectivity products
Experience in connectors, high-tech, or manufacturing industries
Familiarity with order-to-cash processes and production environments
Experience with Power BI or similar reporting tools
Availability to work standard business hours aligned with the Eastern Time Zone
Must successfully pass a drug test where required by state law
Employment uses E-Verify

Benefits

Comp & perks

Variable pay, issued as a monetary bonus or in another form
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Health savings accounts
Life insurance
Accidental death and dismemberment (ADD) coverage
Disability coverage
Retirement benefits
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Remote work eligibility