Account Service Manager, Advisory

Guardian Life

. Serve as the primary point of contact for assigned Advisory Brokers and clients .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $59,110 - $88,660 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client services, with a strong focus on delivering high-quality service experiences and managing complex inquiries. Proficient in relationship management and proactive problem-solving to support client goals in the insurance and financial services sectors.

Highest-signal resume keywords

Account ManagementClient ServicesRelationship ManagementProblem-SolvingGuardian Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementClient ServicesIssue ResolutionTrend AnalysisService Process Knowledge

Soft Skills

CommunicationRelationship ManagementProblem-Solving

Tools & Technologies

Microsoft OfficeWordExcelPowerPoint

Industry Keywords

Employee BenefitsInsuranceFinancial ServicesCustomer ExperienceService Trends

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned Advisory Brokers and clients
Deliver a high-quality service experience
Manage end-to-end investigation, resolution, and communication for customer inquiries and service issues
Build and maintain relationships with brokers, clients, Client Executives, and internal business partners
Monitor account activity, identify potential issues, and implement solutions to maintain account integrity
Educate clients and brokers on Guardian products, processes, policies, procedures, and self-service tools
Identify service trends and lead proactive outreach and action plans supporting client goals and customer experience
Report to the appropriate Field Services leadership team within the Group Benefits organization

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
Minimum of 3 years of experience in an Account Service Manager, Account Management or Client Services at Guardian
Experience working directly with clients and/or broker partners in a customer-facing environment
Strong knowledge of Guardian products, services, and service processes
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
Strong problem-solving, communication, and relationship management skills
Experience supporting employee benefits, insurance, or financial services clients (preferred)
Demonstrated ability to manage complex service inquiries and issue resolution (preferred)
Experience partnering with multiple internal stakeholders to drive client outcomes (preferred)
Ability to analyze trends and identify proactive service opportunities (preferred)
Must be legally authorized to work in the United States without employer sponsorship/support now or in the future
Up to 10% travel may be required

Benefits

Comp & perks

Skill-building opportunities
Leadership development
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources
Benefits for full-time eligible employees