Guardian Life

Actuary

• Develop a thorough understanding of Guardian’s products and how job responsibilities contribute to company goals
• Assist in financial and non-financial analysis and make recommendations regarding growth and profitability
• Rotate departments every 18 to 24 months through the Actuarial Leadership Development Program
• Utilize internal and external data sources to understand industry trends, clients, competitors, and the regulatory environment
• Complete assignments on time and according to supervisor specifications, working independently where possible
• Execute rate development and state rate filings supporting the Group Finance Strategy Team’s strategic goals
• Provide actuarial support for product, underwriting, finance, and distribution initiatives impacting pricing models and resulting rates
• Recommend and support new and advanced techniques to modernize pricing and improve accuracy
• Report to the Head of Disability Pricing

Actuarial Associate

Consultant

• Own and evolve workforce planning methodologies, standards, assumptions, and governance
• Lead complex workforce planning and scenario modeling efforts
• Develop executive-ready workforce recommendations communicating alternatives, trade-offs, risks, and recommended actions
• Advise senior business leaders by translating workforce insights into practical strategies
• Challenge workforce assumptions and established approaches when conditions require different solutions
• Evaluate staffing alternatives including hiring, cross-training, vendors, channels, skills, productivity, and operating models
• Influence workforce investment and resource decisions through objective analysis and consultative partnership
• Identify workforce risks and opportunities and recommend mitigation strategies
• Partner with Finance and business stakeholders to connect workforce plans with budgets, forecasts, productivity commitments, headcount strategies, and long-range plans
• Lead specialized workforce initiatives from problem definition through recommendation, alignment, implementation support, and outcome review
• Mentor workforce planning talent and strengthen analytical and consultative capabilities
• Communicate complex concepts and recommendations to diverse audiences

Workforce Planning Consultant

Business Analyst

• Participate in daily status calls, troubleshooting sessions, and project-related meetings across multiple business and functional areas
• Act as rate calculation/rate table subject matter expert for Product, Quality Assurance testers, and Development teams
• Assist with creation of test plan scenarios and user acceptance/production release testing
• Update rate tables for Mainframe- and OpenL-based rate calculations for product rate filings and project enhancements
• Assist with analysis of reported production issues and respond to end users with defect resolution and/or manual workaround
• Understand customer needs and business demand and align business analyst capacity and skills
• Gain knowledge of key business, technical, and project management functions
• Develop and maintain relationships with stakeholders to gather information and understand stakeholder interests
• Participate in planning sessions with key stakeholders to enhance Rate Calculation technology platforms
• Assist with plan creation and testing of projects
• Implement rates from Pricing actuaries
• Collaborate with stakeholders to understand impacted areas and maintain alignment
• Report to the Manager of Rate Implementation team

Sales

• Support the Premier Market Group Benefits Sales team
• Manage the RFP process, quote development, and new business submission processes
• Collaborate with underwriting on pricing strategies
• Partner with Sales Representatives, Underwriting, Rating, Client Management, and Onboarding teams to develop sales strategies and drive business growth
• Analyze proposal data and recommend competitive benefit and pricing options aligned with customer needs and Guardian profitability objectives
• Build relationships with brokers, producers, and internal stakeholders
• Serve as the primary point of coordination throughout the sales process
• Monitor proposal competitiveness and conduct quote follow-up activities
• Gather market intelligence
• Support case implementation and onboarding transitions
• Report to the Sales Support Manager

Sales Analyst, Premier Market

Artificial Intelligence

• Design conversational dialogs, prompts, scripts, and interaction flows for human-machine conversations under senior design guidance
• Support planning, design, optimization, and delivery of virtual assistants with product and business teams
• Partner with developers and technology teams on conversational AI platforms, design requirements, and implementation constraints
• Apply user-centered design methods to test and validate concepts with users
• Use data, analytics, and user feedback to improve conversational experiences
• Apply human-centered design to frame problems, identify patterns, explore opportunities, and visualize solutions
• Collaborate with product teams to assess opportunities, constraints, and features while advocating for end users
• Participate in user research, testing, and metrics analysis with researchers, product owners, and senior designers
• Build knowledge of conversational AI, UX practices, information architecture, research methods, and platform capabilities
• Help capture and interpret qualitative and quantitative data to measure design solutions
• Report to the Lead Conversational AI & UX Designer, with the lead reporting to the Head of Enterprise Experience Design
• Travel 10% to alternate office locations

Conversational AI Designer

Customer Support

• Manage documentation efficiently during and after customer interactions
• Provide customer service using verbal and written communication
• Operate basic computer applications, including MS Office

Associate – Customer Service

Scrum Master

• Champion and implement Agile methodologies across various teams
• Listen to team members and stakeholders to understand challenges, opportunities, and requirements
• Facilitate training sessions and workshops on requirements management, data analysis, and new technologies
• Apply analytical and data analysis techniques to improve business processes and measure KPIs
• Drive and support digital transformation initiatives involving AI and emerging technologies
• Coach and mentor team members, fostering growth, collaboration, and self-organization
• Manage change and guide teams through transitions and adoption of new processes and tools
• Manage requirements to ensure clarity, alignment, and effective project execution
• Identify and mitigate risks through risk management and proactive problem-solving
• Build relationships and influence stakeholders to gain support for team objectives and initiatives

Team Coach – Agile

Engineer

• Collaborate enterprise-wide with application, infrastructure, cloud, cybersecurity, compliance, network, and operations teams
• Engineer and operate secure, resilient IBM MQ services, including Native High Availability, clustering, distributed messaging, and disaster recovery capabilities
• Administer and improve IBM WebSphere Application Server and Apache Tomcat platforms, including configuration, patching, upgrades, integrations, performance, and production support
• Automate provisioning, configuration, validation, monitoring, and operational tasks using scripting, DevOps pipelines, and configuration-management tools
• Lead technical troubleshooting for complex middleware incidents and problems
• Complete root-cause analysis and implement durable corrective and preventive actions
• Deliver middleware solutions aligned with enterprise standards, technology strategy, risk requirements, and business priorities

Senior Middleware Engineer

Associate

• Maintain accurate provider information by entering, updating, and auditing data within credentialing systems
• Coordinate recredentialing activities, including distributing recredentialing communications and monitoring provider responses
• Communicate with providers to obtain missing documentation, resolve discrepancies, and ensure complete credentialing files
• Conduct primary source verification activities for initial credentialing and recredentialing applications in accordance with regulatory requirements and company standards
• Track and follow up on outstanding credentialing requirements to support timely processing and compliance
• Partner with internal stakeholders to ensure provider records are accurate, complete, and compliant with organizational policies
• Support continuous improvement efforts that enhance credentialing processes and data quality
• Report to the Credentialing leadership team

Credentialing Support Associate III

Financial Planning and Analysis

• Support Statutory and GAAP Insurance Accounting and Financial Reporting functions for the Group Profit Center
• Prepare regulatory and audited financial statements, supporting documentation, and workpapers for internal and external auditors
• Assist with completion of audits as required
• Prepare journal entries and supporting schedules
• Reconcile key accounts and analyze financial data for monthly and quarterly financial statements
• Prepare Board and Audit Committee materials, including analytical research and account-variance documentation
• Serve as subject-matter expert for Oracle and related-module maintenance questions
• Create ad hoc reports and analyses for management reporting
• Identify, communicate, and implement process improvements to enhance accounting and reporting controls and financial-reporting efficiency
• Act as the department's primary Oracle Super User and point of contact

Senior Financial Statutory/GAAP Accountant

• Serve as the strategic talent advisor to designated Lines of Business
• Anticipate business needs and design and implement talent solutions tailored to each Line of Business
• Shape enterprise talent programs that enable leaders to build high-performing, future-ready teams
• Partner with Line of Business and Functional HR Talent Leaders and Partners to identify, scope, and manage talent-related business needs and use cases around transformation of work
• Conduct talent needs assessments and strategic workforce planning
• Forecast future capabilities and align recommendations to Line of Business and enterprise strategies
• Implement enterprise talent programs while tailoring delivery to each Line of Business’s micro-culture and business context
• Develop outcomes and success metrics and monitor progress with HRTPs and business stakeholders
• Anticipate internal and external talent trends and recommend improvements to talent processes, products, or services
• Lead change management efforts supporting adoption of new or modernized talent and development practices
• Synthesize and elevate Line of Business feedback to the Talent & Organizational Effectiveness team
• Propose strategic enhancements to enterprise talent solutions
• Partner with Centers of Excellence colleagues on enterprise rollout and ongoing optimization of talent programs
• Report to the Head of Talent & Organizational Effectiveness

Talent Transformation Consultant

Product Manager

• Serve as a technical subject matter expert on the Annuity Product Management and Development Team
• Provide system expertise in the design, development, maintenance, launch, and sale of Guardian’s individual annuities
• Lead development of detailed specifications for new annuity products and enhancements
• Drive consensus among cross-functional stakeholders on product features, business rules, and system functionality
• Manage the development lifecycle and communicate requirements, updates, and changes
• Evaluate new product concepts for operational and technical feasibility
• Review and approve contract, rider, and prospectus language
• Develop and maintain illustration systems
• Review problem resolutions and exception requests
• Review and approve test cases and testing results
• Identify testing gaps and request additional scenarios
• Liaise between Product and Technology teams, translating business requirements into ALIP configuration and design
• Lead design, development, implementation, and maintenance of client-facing regulatory communications
• Partner with IT, Operations, Compliance, and Legal teams
• Participate in weekly deployment of annuity product new business and renewal rates
• Update spreadsheets for in-force rates using Investments/Actuarial data

Annuity Product Manager

Client Partner

• Manage a client book of business in the 2–99 life space
• Drive persistency, growth, and profitability through relationship development with clients, brokers, and internal partners
• Work with Underwriting, Sales Support, Service, and Claims
• Work directly with Sales Representatives to identify opportunities for additional coverage lines
• Support plan renewals and add-issue opportunities
• Generate plan options and quotes for additional coverage lines
• Evaluate the existing book of business for add-issue opportunities
• Handle incoming renewal and negotiation requests
• Build relationships with brokers, producers, and plan holders for groups with fewer than 100 enrolled lives
• Communicate renewals, alternative plan options, and add-issue quotes
• Review experience and utilization reports with Sales Representatives and package appropriate reports
• Use Salesforce Reports and other strategies to identify add-issue opportunities and generate quotes
• Follow up with brokers/producers on renewals and add-issue quotes and engage Sales Representatives as needed
• Negotiate renewal rate relief with Underwriting and generate plan alternatives
• Serve as a subject matter expert on Guardian systems, capabilities, products, and workflow procedures
• Work remotely from home with less than 10% travel

Client Manager Associate, Premier Market

Recruitment

• Serve as a trusted advisor to leaders on role design, talent availability, competitive landscapes, and hiring tradeoffs
• Translate workforce plans, capability gaps, and future skill needs into recruiting strategies
• Lead intake and needs-analysis conversations to define success profiles, sourcing strategies, and assessment approaches
• Own full-cycle recruiting from intake through offer acceptance and onboarding partnership
• Deliver personalized candidate engagement for critical and senior-level searches
• Develop market-competitive and equitable offer packages with Compensation and Talent Partners
• Design and execute sourcing strategies using outreach, referrals, talent communities, social platforms, and AI-enabled tools
• Leverage labor-market insights on emerging skills, geographic considerations, and workforce trends
• Apply skills-based hiring methodologies and support fair, consistent hiring decisions
• Build and maintain internal and external talent networks
• Use AI-enabled tools to improve recruiting workflows, sourcing effectiveness, and efficiency
• Translate recruiting metrics into actionable insights
• Use Workday Recruiting and Guardian recruitment platforms while maintaining data integrity, compliance, and reporting standards
• Test, adopt, and improve recruiting technologies, workflows, and candidate engagement practices
• Partner with HR partners, COEs, and external vendors
• Manage vendor relationships for accountability, quality, and alignment with Guardian standards

Senior Recruiter

Strategy

• Lead end-to-end transformation initiatives across the Group Benefits business
• Evaluate end-to-end workflows to identify process gaps, inefficiencies, and automation opportunities
• Design and implement future-state operating models using process redesign, workflow orchestration, and automation
• Develop business cases, transformation roadmaps, and implementation plans
• Partner cross-functionally with business functions and technology to drive execution and adoption of new processes and operating models
• Support governance frameworks, playbooks, and change management strategies
• Deliver executive-ready presentations and updates on transformation progress and impact
• Assess customer journeys and current workflows to identify opportunities to optimize operations