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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a CARE Team within New Business Operations, focusing on consumer experience, operational metrics, and proactive problem-solving. Proficient in communication, collaboration, and organizational skills to drive team performance and deliver results aligned with business goals.
Highest-signal resume keywords
Leadership ExperienceInsurance OperationsProactive Communication SkillsOrganizational SkillsRisk Mitigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Managing Multiple Lines of BusinessIdentifying Patterns and TrendsProficiency in Microsoft OutlookProficiency in Microsoft WordProficiency in Microsoft ExcelProficiency in Microsoft PowerPointMitigating RiskNAIC Illustration RegulationsReplacement RegulationsNY Reg 187
Soft Skills
CollaborationEmpowermentMotivationAttention to DetailDeadline Management
Industry Keywords
Consumer ExperienceOperational MetricsCARE TeamField PartnersCross-Functional Collaboration
About the role
Key responsibilities & impact- Lead a CARE Team in New Business Operations
- Ensure the team delivers genuine care to field partners and consumers
- Drive communication, advocacy, responsiveness, and empowerment throughout customer interactions
- Motivate and empower team members to take ownership and accountability for the consumer experience
- Control consumer and field escalations and use resources and logic to solve problems quickly
- Provide focused, constructive, and honest updates and feedback
- Deliver results aligned with business priorities and goals
- Support the team’s work as necessary
- Delegate responsibilities, offer stretch assignments, and co-create development and career plans
- Monitor operational and consumer service metrics and controls
- Identify patterns and trends and drive proactive, practical solutions
- Build relationships with Operations & Service leadership and cross-functional business partners across Guardian
- Report to a CARE Manager, who reports to the Head of Life & DI New Business Operations
- Travel approximately 10% to a Guardian work location as determined by the manager
Requirements
What you’ll need- Leadership experience, participation in a leadership program, or demonstrated leadership qualities
- Experience in insurance operations preferred
- Proficiency in managing multiple lines of business helpful
- A BA/BS degree or equivalent industry experience preferred
- Strong collaboration with colleagues at all levels of the organization
- Exceptional and proactive communication skills
- Confidence presenting ideas and team accomplishments to leadership in an executive summary style
- Superior organizational skills and attention to detail
- Ability to set and meet deadlines
- Ability to identify patterns and trends and drive proactive and practical solutions
- Strong proficiency in Outlook, Microsoft Word, Excel spreadsheets, and PowerPoint presentations preferred
- Skilled at mitigating risk, including NAIC illustration and replacement regulations and NY Reg 187
- Must be legally authorized to work in the United States without current or future employer sponsorship
Benefits
Comp & perks- Hybrid work arrangement: three days per week in the Bethlehem, PA, or Pittsfield, MA office and two days working from home
- Skill-building opportunities
- Leadership development opportunities
- Philanthropic opportunities
- Contemporary, supportive, flexible, and inclusive benefits and resources for full-time eligible employees
- Potential eligibility for annual, sales, or other incentive compensation