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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in disability claims management, including leadership in training and mentoring claims specialists. Proficient in analyzing life insurance policies and ensuring compliance with regulatory guidelines while delivering exceptional customer service.
Highest-signal resume keywords
Disability Insurance Claim HandlingPeople Leadership ExperienceDisability Claims ManagementProblem Solving SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Disability Coverages KnowledgeLife Insurance Policy AnalysisClaims Inventory ManagementQuality Review and Performance ManagementDecision-Making SkillsRegulatory ComplianceClaims Training and DevelopmentCustomer Service ExcellenceAudit Results AnalysisComplex Claims Resolution
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationCoaching and MentoringCollaboration SkillsTime Management
Industry Keywords
Waiver of PremiumAccelerated BenefitDisability DefinitionsReinsurance RequirementsClaims WorkflowQuality StandardsService StandardsVocational ResourcesMedical ResourcesUnderwriting Collaboration
About the role
Key responsibilities & impact- Lead a team of Life Waiver of Premium Claims Specialists
- Hire, train, coach, and develop Claims Specialists through structured onboarding and disability claims training
- Provide actionable feedback, quality reviews, and performance management
- Establish ownership of waiver and accelerated benefit claim inventory
- Manage caseloads, workflow, and productivity to meet service, quality, and timeliness standards
- Collaborate with Claims, medical and vocational resources, Underwriting, Legal, Compliance, offshore partners, and reinsurers
- Improve processes, tools, and customer experience
- Solve complex problems and make timely decisions to resolve client issues
- Serve as escalation point and approval authority for complex, high-exposure, and adverse claims decisions
- Analyze Life policy and rider provisions, disability definitions, and accelerated benefit eligibility criteria
- Ensure ongoing claim reviews, recertifications, and changes in disability definitions
- Ensure timely and accurate communications and decision rationale
- Adhere to regulatory guidelines, internal standards, and reinsurance requirements
- Use inventory, quality, and audit results to identify trends, risks, and improvement opportunities
- Report results to leadership
Requirements
What you’ll need- 7+ years disability insurance claim handling experience
- Prior people leadership experience, or demonstrated experience mentoring and training claims professionals
- A college or university degree, or high school diploma with strong disability claims management experience
- Extensive working knowledge of disability coverages and definitions, including own occupation and any occupation
- Advanced medical, occupational, financial, and investigative skills associated with disability claims management
- Ability to apply disability claims skills to Life insurance products
- Knowledge of Individual Life insurance policy and rider provisions, including waiver of premium and accelerated benefit riders, contestability, and reinsurance is a plus
- Strong problem solving and decision-making skills
- Ability to anticipate internal and/or external business challenges
- Experience providing best-in-class customer service, written and telephonic
- Demonstrated experience prioritizing competing deadlines and managing a claim inventory
- Strong written and verbal communication skills
- Solid understanding of Microsoft Office products, including Word, Excel, and Outlook
- Legally authorized to work in the United States without current or future employer sponsorship
Benefits
Comp & perks- Skill-building opportunities
- Leadership development
- Philanthropic opportunities
- Contemporary, supportive, flexible, and inclusive benefits and resources
- Benefits for full-time eligible employees