Client Manager Associate, Premier Market

Guardian Life

. Manage an assigned book of business for groups with fewer than 100 enrolled lives .

Posted 10/16/2026full-timeRemote • United StatesSeniorLead💰 $50,130 - $82,365 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and delivering tailored insurance solutions, with a strong focus on analytical skills for evaluating performance and identifying growth opportunities. Proficient in utilizing CRM tools and maintaining industry licensing to support business objectives.

Highest-signal resume keywords

Relationship ManagementAnalytical SkillsGroup Insurance KnowledgeSalesforce ProficiencyNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Analytical AbilitiesInsurance Industry ExperienceGroup Insurance Products KnowledgePricing AnalysisPlan Design Options

Soft Skills

Customer Service SkillsConsultative SkillsCommunication SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

SalesforceMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

Industry Licensing

Industry Keywords

Underwriting PrinciplesAncillary Group Insurance ProductsFully Insured ArrangementsAlternate Funding ArrangementsCross-Sell Opportunities

About the role

Key responsibilities & impact

Manage an assigned book of business for groups with fewer than 100 enrolled lives
Build and maintain relationships with brokers, producers, and plan holders
Deliver renewal recommendations, alternative plan options, and add-issue quotes
Analyze experience and utilization reports to support renewal and retention decisions
Identify opportunities to expand client relationships through additional products and coverage solutions
Use Salesforce reporting and other tools to evaluate book performance and uncover growth opportunities
Partner with Sales Representatives on renewal strategies, cross-sell initiatives, and sales outcomes
Negotiate with underwriting partners on renewal results and rate relief opportunities
Develop and present alternative plan options aligned with client needs and business objectives
Collaborate with Underwriting, Sales Support, Service, and Claims teams
Serve as a subject matter expert on Guardian products, systems, workflows, and service capabilities
Obtain required industry licenses within 90 days of hire and maintain them through continuing education
Report to the appropriate Client Management Leader within the Premier Market organization
Occasional travel may be required based on business and client needs

Requirements

What you’ll need

Strong relationship management experience supporting external clients, brokers, producers, or business partners
Excellent written and verbal communication skills
Strong customer service, consultative, negotiation, persuasion, and influencing skills
Analytical and problem-solving abilities, including interpreting experience reports, utilization trends, pricing analysis, and plan design options
Working knowledge of group insurance products, contracts, services, financing methodologies, and underwriting principles
Ability to build collaborative relationships across clients, brokers, sales teams, underwriting, service, and claims organizations
Strong planning, organizational, and time management skills
Ability to obtain required industry licensing within 90 days of hire and maintain licensing through continuing education
3–5 years of insurance industry experience (preferred)
Bachelor's degree or equivalent combination of education and relevant work experience (preferred)
Knowledge of ancillary group insurance products
Knowledge of fully insured and alternate funding arrangements and underwriting practices
Experience identifying cross-sell opportunities and supporting retention, renewal, and add-issue strategies
Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
Experience using Salesforce, GCRS, Siebel, CPS, Phoenix, Business Objects, or similar CRM and reporting systems
Legally authorized to work in the United States without current or future employer sponsorship

Benefits

Comp & perks

Skill-building opportunities
Leadership development
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources
Annual, sales, or other incentive compensation eligibility
Benefits for full-time eligible employees