Client Service Delivery Associate III

Guardian Life

. Respond to customer inquiries via phone, email, and chat .

Posted 11/2/2026full-timeRemote • Wisconsin • United StatesMid-Level💰 $42,830 - $64,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills through effective communication and problem-solving abilities while navigating multiple systems to deliver high-quality experiences. Proficient in managing time and prioritizing tasks in a high-volume call center environment.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsTechnical TroubleshootingPC ProficiencyCall Center Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Math AptitudeComputer ProficiencySystem NavigationTask PrioritizationWindows Applications Proficiency

Soft Skills

Time ManagementBuilding Customer RapportCollaborationProblem Solving

Tools & Technologies

Phone SystemsEmail PlatformsChat ApplicationsRemote Work Tools

Certifications & Qualifications

High School DiplomaAssociate DegreeBachelor's Degree

Industry Keywords

Call CenterCustomer ExperienceInsurance ProductsDental ProductsDisability Products

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and chat
Assess customer needs, identify root causes, and determine appropriate solutions
Navigate multiple systems to research inquiries and document customer interactions
Build customer rapport while delivering positive, high-quality customer experiences
Collaborate with internal teams to resolve complex issues and escalate when necessary
Work in a high-volume call center subject to performance metrics including AHT, adherence, quality, and VOC surveys
Maintain customer privacy and confidentiality standards
Report to a National Service Center Team Leader

Requirements

What you’ll need

High School Diploma or equivalent
Ability to work across phone, email, and chat channels
Strong aptitude in math and computer proficiency
Ability to navigate multiple systems
Effective verbal and written communication skills
Ability to manage time, prioritize tasks, and maintain schedule adherence
Availability to work all call center shifts based on business need
Direct-wired internet connection with minimum 50 Mbps download / 10 Mbps upload
Ability to self-diagnose and troubleshoot technical issues
Proficient PC skills and efficient use of Windows applications
Associate or Bachelor’s degree or equivalent work experience preferred
2–3 years of call center or customer service experience preferred
Experience in insurance, dental, or disability products preferred
Prior remote/work-from-home experience preferred
Legally authorized to work in the United States without current or future employer sponsorship

Benefits

Comp & perks

3% annual bonus target
Skill-building opportunities
Leadership development opportunities
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources for full-time eligible employees
Reasonable accommodations for qualified individuals with disabilities, pregnancy, childbirth, or related medical conditions