Conversational AI Designer

Guardian Life

. Design conversational dialogs, prompts, scripts, and interaction flows for human-machine conversations under senior design guidance .

Posted 9/29/2026full-timeUnited StatesMid-LevelSenior💰 $81,580 - $122,365 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Conversational Design and User Experience, leveraging knowledge of Conversational AI technologies, user-centered design methods, and data analytics to create effective human-machine interactions. Proficient in collaborating with cross-functional teams to optimize virtual assistant experiences across various platforms.

Highest-signal resume keywords

Conversational DesignConversational AI TechnologiesUser-Centered DesignAgile MethodologyData Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational DesignUser Experience DesignData AnalyticsConversational AINatural Language ProcessingMachine LearningPrompt DesignVoice Assistant DevelopmentIVR DesignMultimodal Interaction

Soft Skills

CollaborationProblem-SolvingUser AdvocacyCommunicationResearch Skills

Tools & Technologies

Google DialogflowIBM WatsonRasaVoiceflowAdobe SuiteFigmaMicrosoft 365JiraSalesforce AgentforceKore.ai

Industry Keywords

Conversational AIUser ExperienceDesign ThinkingOmnichannel DesignDigital Self-ServiceCustomer TouchpointsVoice AssistantsChatbotsVirtual AssistantsAgile Development

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Design conversational dialogs, prompts, scripts, and interaction flows for human-machine conversations under senior design guidance
Support planning, design, optimization, and delivery of virtual assistants with product and business teams
Partner with developers and technology teams on conversational AI platforms, design requirements, and implementation constraints
Apply user-centered design methods to test and validate concepts with users
Use data, analytics, and user feedback to improve conversational experiences
Apply human-centered design to frame problems, identify patterns, explore opportunities, and visualize solutions
Collaborate with product teams to assess opportunities, constraints, and features while advocating for end users
Participate in user research, testing, and metrics analysis with researchers, product owners, and senior designers
Build knowledge of conversational AI, UX practices, information architecture, research methods, and platform capabilities
Help capture and interpret qualitative and quantitative data to measure design solutions
Report to the Lead Conversational AI & UX Designer, with the lead reporting to the Head of Enterprise Experience Design
Travel 10% to alternate office locations

Requirements

What you’ll need

Three or more (3+) years of previous experience as a Conversational Designer or Experience Designer of AI tools/platforms
One or more (1+) years of professional experience working with chatbots, agents, virtual assistants, voice assistants, or similar digital self-service experiences
Knowledge of conversational AI technologies and dataset elements, including LLM, NLU, NLP, ML, utterances, prompts, intents, entities, and annotations
Experience with Generative AI technologies, large language models, prompt design, and emerging AI capabilities
Comfortable working with complex data sets and APIs
Experience with conversational AI and digital assistant platforms such as Sierra, Google Dialogflow, IBM Watson, Rasa, Kore.ai, Salesforce Agentforce, Microsoft Copilot Studio, or similar tools
Ability to use Voiceflow, Adobe Suite, Figma, diagramming apps, Microsoft 365 suite, and Jira
Knowledge of omnichannel design practices and customer touchpoints including websites, mobile apps, IVR/telephony, SMS, Apple iOS, Google Android, and voice assistant devices
Experience working in Agile teams and iterative product development environments
Familiarity with Design Thinking methodology
Background in user experience design, customer service, content management, brand and marketing, product design, UX writing, or NLP data science
Experience with IVR, speech recognition, or other multimodal conversational channels is a plus
Must be legally authorized to work in the United States without employer sponsorship now or in the future

Benefits

Comp & perks

Support and flexibility to achieve professional and personal goals
Skill-building opportunities
Leadership development opportunities
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources
Annual, sales, or other incentive compensation may be available