Customer Insights Analyst, Digital Solutions

Guardian Life

. Analyze self-service utilization, customer engagement, satisfaction, and integration data to identify trends and support strategic decisions .

Posted 11/3/2026full-timeUnited StatesMid-LevelSenior💰 $103,450 - $169,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis, business intelligence, and reporting, with a strong focus on developing dashboards and visualizations to drive strategic decisions. Proficient in SQL, Excel, and analytical methodologies, with the ability to communicate insights effectively to diverse audiences.

Highest-signal resume keywords

Data AnalysisBusiness IntelligenceSQL ProficiencyDashboard DevelopmentReporting and Visualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness IntelligenceSQLExcelDashboard DevelopmentData VisualizationTrend AnalysisData Integrity AuditingAutomation of ReportingData Methodologies

Soft Skills

Analytical SkillsProblem-SolvingCritical ThinkingAttention to DetailEffective Communication

Tools & Technologies

TableauPower BIAPIsEDIData Transformation ToolsData Extraction Tools

Industry Keywords

InsuranceBenefits AdministrationPayrollHR TechnologySaaSGroup Benefits ProductsEnrollment ProcessesACA ComplianceCOBRA ComplianceEnterprise Data Exchange

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Analyze self-service utilization, customer engagement, satisfaction, and integration data to identify trends and support strategic decisions
Develop dashboards, reports, and visualizations covering customer behavior, platform adoption, operational performance, and compliance metrics
Establish, monitor, and report key performance indicators related to utilization, data accuracy, operational efficiency, and digital adoption
Define reporting requirements with business leaders and communicate findings and data-driven recommendations
Translate data trends into strategic opportunities that improve customer experience and business outcomes
Audit data exchanges, integrations, APIs, and EDI transactions for data integrity and discrepancies
Troubleshoot data issues with internal teams and external partners
Develop and enhance processes, controls, and tools that improve reporting reliability and consistency
Identify opportunities to automate reporting and streamline data analysis
Partner with Product, Engineering, Benefits Administration, and Digital Solutions teams to deliver analytical solutions
Provide custom reporting, trend analysis, and recommendations to Channel Managers and operational teams
Present findings and recommendations to senior leadership
Collaborate with stakeholders to improve digital experiences, increase adoption, and support organizational goals
Report to the Digital Solutions leadership team and work with Product, Engineering, Self-Service, and Benefit Technology stakeholders
Travel up to 10% may be required

Requirements

What you’ll need

Bachelor's degree in Business Analytics, Data Analytics, Information Systems, Statistics, Economics, Finance, Computer Science, or a related field
5+ years of experience in data analysis, business intelligence, reporting, or a related analytical role
Experience working with large datasets and translating findings into actionable business insights
Strong proficiency with Excel, SQL, and data analysis methodologies
Experience building reports, dashboards, and visualizations using Tableau, Power BI, or similar platforms
Excellent analytical, problem-solving, and critical-thinking skills with strong attention to detail
Ability to communicate complex data concepts effectively to technical and non-technical audiences
Legally authorized to work in the United States without employer sponsorship now or in the future
Preferred: experience in insurance, benefits administration, payroll, HR technology, or SaaS environments
Preferred: knowledge of group benefits products and enrollment processes
Preferred: understanding of EDI, API integrations, and enterprise data exchange processes
Preferred: familiarity with ACA, COBRA, and benefits-related compliance standards
Preferred: experience with Python and/or data transformation, extraction, and reporting tools
Preferred: experience supporting product, customer experience, or digital transformation initiatives

Benefits

Comp & perks

Skill-building opportunities
Leadership development
Philanthropic opportunities
Contemporary, supportive, flexible, and inclusive benefits and resources
Benefits for full-time eligible employees