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IT Asset Manager
Guardian Life. Define, implement, and continuously improve the enterprise IT Asset Management strategy, operating model, standards, and governance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Asset Management, focusing on hardware and software asset lifecycle management, governance, compliance, and optimization. Proficient in developing metrics and insights to drive continuous improvement and ensure data accuracy across asset management processes.
Highest-signal resume keywords
IT Asset ManagementSoftware Asset Lifecycle ManagementServiceNow Software Asset Management ProfessionalITIL 4 Foundation CertificationAnalytical And Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware Asset ManagementSoftware Licensing ManagementCompliance ReportingInventory ControlsData NormalizationEntitlement TrackingReconciliationProcess DocumentationGovernance StandardsContinuous Improvement
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationCross-Functional Initiative ManagementDriving Accountability
Tools & Technologies
ServiceNowFlexeraCMDBDashboardsKPI Monitoring
Certifications & Qualifications
ITIL 4 FoundationIAITAM CertificationServiceNow CIS-SAM CertificationServiceNow CIS-HAM CertificationFlexera Certifications
Industry Keywords
IT Service ManagementGovernanceComplianceAudit SupportCOBITNIST
Tech Stack
Tools & technologiesCyber SecurityITSMServiceNow
About the role
Key responsibilities & impact- Define, implement, and continuously improve the enterprise IT Asset Management strategy, operating model, standards, and governance
- Govern end-to-end hardware asset lifecycle processes from request and procurement through assignment, refresh, return, retirement, and secure disposal
- Govern software asset lifecycle processes including inventory, entitlement and license tracking, normalization, reconciliation, compliance, renewals, reclamation, and retirement
- Establish and enforce asset management policies, procedures, roles, controls, and data standards
- Monitor asset data quality, lifecycle compliance, inventory accuracy, license position, and exceptions using dashboards, KPIs, and recurring controls
- Lead software license compliance and optimization activities
- Partner with Procurement, Strategic Sourcing, Finance, Cybersecurity, Legal, Infrastructure, End User Technology, and application owners
- Support software publisher audits, internal audits, regulatory examinations, and assurance activities
- Administer, optimize, or provide functional leadership for ServiceNow Software Asset Management Professional
- Improve integrations with discovery, endpoint management, procurement, contract, financial, and configuration management data sources
- Reconcile asset records with related configuration data
- Develop and communicate ITAM metrics and insights to leadership
- Drive remediation of asset management exceptions and compliance gaps
- Create and maintain process documentation, operating procedures, governance standards, training materials, and stakeholder communications
- Promote IT Asset Management best practices and serve as a subject matter expert
- Drive continuous improvement and automation of ITAM processes
- Report to the Head of IT Service Management
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Business, Finance, or a related field, or equivalent relevant experience
- 5+ years of hands-on experience in IT Asset Management, including hardware and software asset lifecycle management
- Experience establishing or operating ITAM governance, policies, controls, inventory practices, compliance processes, and audit support in a complex enterprise environment
- Experience managing software licensing and compliance activities, including entitlement tracking, normalization, reconciliation, renewals, reclamation, and optimization
- Experience with a software asset management tool such as ServiceNow Software Asset Management Professional (SAMPro), Flexera, or a comparable enterprise solution
- Working knowledge of hardware asset management concepts, inventory controls, asset lifecycle practices, and relationships among asset, procurement, discovery, endpoint, and CMDB data
- Understanding of common software licensing models and licensing, entitlement, and usage data
- Strong analytical and problem-solving skills with a data-driven approach
- Ability to develop ITAM metrics, dashboards, compliance reporting, and executive-level insights
- Excellent written and verbal communication skills
- Experience managing cross-functional initiatives and driving accountability across teams
- Strong understanding of IT Service Management processes and ITIL principles
- ITIL 4 Foundation certification is a plus
- IT Asset Management or vendor-specific certifications such as IAITAM, ServiceNow CIS-SAM/CIS-HAM, or Flexera certifications are a plus
- Familiarity with COBIT and NIST is advantageous
- Must be legally authorized to work in the United States without current or future employer sponsorship/support
- Minimal travel required
Benefits
Comp & perks- Skill-building opportunities
- Leadership development
- Philanthropic opportunities
- Contemporary, supportive, flexible, and inclusive benefits and resources
- Annual, sales, or other incentive compensation may be available
- 3 days onsite and 2 days remote