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Network Support Specialist
Guardian Life. Support Guardian’s network of providers by responding to external partners and internal associates with timely, accurate service and record maintenance .
About the role
Key responsibilities & impact- Support Guardian’s network of providers by responding to external partners and internal associates with timely, accurate service and record maintenance
- Conduct outbound outreach to dental offices, primarily through phone calls and follow-up emails, to confirm demographic, practice, and directory information
- Update source systems and provider records to maintain data integrity and support compliance requirements
- Review and update records, provide reports, and respond to inquiries from multiple email boxes within department turnaround timelines
- Assist with testing, troubleshooting, and resolving complex inquiries and escalated issues
- Provide status updates to the Team Leader as needed
- Contribute to new and updated workflows that drive consistency, improve efficiency, and enhance the customer experience
- Support specialty project work, including generating rosters, making external calls, and completing mandatory updates required by contracts and compliance
- Report to the Team Leader of Network Services
Requirements
What you’ll need- High school diploma or equivalent
- Knowledge of Microsoft Excel and Outlook
- Experience working in web-based systems and across multiple systems
- Clear verbal and written communication skills
- Ability to work independently and as part of a team
- Ability to adapt to changing business priorities and environments
- Ability to make decisions using sound judgment
- Experience working in a production- and quality-driven environment (preferred)
- Ability to build and maintain collaborative working relationships across business functions (preferred)
- Demonstrated commitment to customer service, continuous improvement, feedback, personal growth, and embracing change (preferred)
- Call center experience (preferred)
- Legally authorized to work in the United States without current or future employer sponsorship
Benefits
Comp & perks- Skill-building opportunities
- Leadership development
- Philanthropic opportunities
- Support and flexibility to achieve professional and personal goals
- Contemporary, supportive, flexible, and inclusive benefits and resources
- Company benefits for full-time eligible employees