Account Manager – Owner Success

GuestReady

. Build and maintain positive relationships with a portfolio of property owners .

Posted 10/9/2026full-timeRemote • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management skills, effectively communicating and resolving issues to enhance owner satisfaction. Proficient in analyzing property performance data and utilizing CRM tools to maintain accurate records and improve processes.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementStrong Communication SkillsCRM Systems ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Property Performance AnalysisOccupancy ManagementRevenue ManagementClient Retention StrategiesOrganizational Skills

Soft Skills

Customer-Oriented MindsetInterpersonal SkillsProblem-Solving AttitudeProactive ApproachReliability

Tools & Technologies

CRM ToolsSpreadsheetsDigital ToolsHubSpotSalesforce

Industry Keywords

HospitalityShort-Term RentalsProperty ManagementCustomer SuccessClient Satisfaction

About the role

Key responsibilities & impact

Build and maintain positive relationships with a portfolio of property owners
Act as the main point of contact for property owners
Manage day-to-day owner requests and follow up on outstanding matters
Ensure timely and professional communication with owners
Maintain regular contact, understand owner concerns and resolve issues to support long-term relationships
Review basic property performance indicators such as occupancy, bookings and revenue
Help owners understand property performance results
Handle owner questions, complaints and concerns professionally
Escalate complex situations when necessary
Coordinate with Operations, Guest Experience, Revenue Management and Finance
Maintain accurate records of owner communications, requests and follow-ups using internal systems and CRM tools
Share owner feedback and identify opportunities to improve the owner experience and internal processes

Requirements

What you’ll need

1–3 years of experience in Account Management, Customer Success, Client Relationship Management or a similar client-facing role
Experience managing client relationships or serving as a main point of contact for customers
Strong communication and interpersonal skills
Customer-oriented mindset with an interest in client satisfaction and retention
Good organisational skills and ability to manage multiple requests and priorities
Confidence handling customer concerns and finding practical solutions
Basic analytical skills and willingness to learn to interpret property performance data
Comfortable using CRM systems, spreadsheets and digital tools
Proactive, reliable and solution-oriented attitude
Ability to work independently while collaborating with an international team
Fluent English, written and spoken
Availability during UK working hours
Nice to have: previous experience managing a small portfolio of clients or accounts
Nice to have: experience in hospitality, short-term rentals, property management or SaaS
Nice to have: familiarity with customer retention, renewals or account follow-ups
Nice to have: experience using CRM tools such as HubSpot, Salesforce or similar platforms

Benefits

Comp & perks

Develop your career in Account Management within the hospitality and technology industry
Gain hands-on experience managing client relationships and property portfolios
Work with an international, multicultural team
Learn about short-term rental management, property performance and owner retention
Remote working environment with opportunities to develop new skills
Inclusive environment welcoming people with diverse backgrounds, experiences and perspectives
Opportunities to collaborate with a growing company that values initiative, collaboration and continuous improvement