GuestReady

Operations

• Manage the shared operations mailbox and ticketing system, ensuring requests are tracked, prioritized, and resolved on time
• Support daily operations by assigning missions to housekeeping, maintenance, and field teams
• Apply for work permits and coordinate access approvals when required
• Monitor and update the Check-In Dashboard, ensuring all next-day check-ins are fully prepared and accounted for
• Assist the support team with guest communications, including check-in queries, basic issues, and follow-ups
• Flag operational issues, delays, or risks early to ensure smooth guest arrivals
• Maintain accurate records and operational trackers
• Provide general operational support to the team as required

Guest Excellence Intern – Operations

Associate

• Manage owner inquiries professionally and efficiently, providing accurate information regarding bookings, property performance, operational processes, and other relevant topics
• Proactively monitor property performance and revenue, reviewing financial and operational results, identifying trends and opportunities, and recommending actions to improve revenue, occupancy, and overall performance
• Discuss performance and commercial strategy with owners using data and insights to explain results, manage expectations, and align on improvement actions
• Coordinate communication between property owners and internal teams, including Operations, Guest Experience, and Finance
• Take ownership of owner requests and issues, investigate concerns, identify solutions, and escalate cases when necessary
• Maintain accurate records of interactions and cases in internal systems and CRM
• Ensure timely follow-up and resolution while keeping owners informed
• Identify recurring challenges and opportunities for improvement and share feedback and insights
• Adapt to evolving processes, systems, and tools in a dynamic international environment

Owner Success Associate

• Build and maintain strong, trust-based relationships with guests
• Support daily operations across Maintenance and Housekeeping departments
• Manage reservations, guest communication, and day-to-day operational tasks
• Use the PMS and internal tools to coordinate information effectively
• Ensure smooth processes and consistently high service standards
• Solve problems quickly while delivering exceptional guest experiences
• Use AI tools to improve operational efficiency, automate repetitive tasks, and support data-driven decision-making processes
• Support the UK team from Brazil

Junior Operations Associate

General

• Serve as guests' first point of contact from check-in to check-out
• Handle guest inquiries and support requests via phone, email, and chat
• Assist with check-in instructions, WiFi issues, and early check-out requests
• Resolve booking-related issues, reservation changes, cancellations, and payment concerns
• Troubleshoot problems and escalate when necessary
• Coordinate with local teams on maintenance issues or emergencies
• Provide personalized service and tailored destination recommendations
• Use GuestReady's internal booking platform to track and manage guest inquiries
• Stay up to date with GuestReady's systems and processes

Guest Excellence Intern – Operations

Owner Success Associate

Junior Operations Associate

Guest Experience Specialist