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Account Manager – Owner Success
GuestReady. Manage and grow a portfolio of property owners as their main point of contact and trusted advisor .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client relationship management, with a strong focus on portfolio growth and performance analysis. Proficient in utilizing CRM tools and managing complex client issues while maintaining a proactive and organized approach.
Highest-signal resume keywords
Account ManagementClient Relationship ManagementPerformance AnalysisCRM Tools ProficiencyUAE Market Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio ManagementRevenue MonitoringOccupancy AnalysisData InterpretationPerformance Reporting
Soft Skills
Trust BuildingConflict ResolutionOrganizational SkillsProactivityAccountability
Tools & Technologies
HubSpotCRM ToolsSpreadsheetsDigital Systems
Industry Keywords
HospitalityShort-Term RentalsReal EstateProperty ManagementHoliday Home Regulations
About the role
Key responsibilities & impact- Manage and grow a portfolio of property owners as their main point of contact and trusted advisor
- Monitor occupancy, bookings and revenue across the portfolio, explain trends to owners and agree actions to improve results
- Identify retention risks, lead difficult conversations and spot opportunities to add properties or services
- Own complex owner issues and complaints through to resolution, coordinating across teams
- Share regular performance updates and owner reviews, and maintain accurate portfolio records in the CRM
- Guide Owner Success Associates and help improve portfolio management in the UAE
- Collaborate with Operations, Guest Experience, Revenue Management and Finance
Requirements
What you’ll need- 2–5 years' experience in account management, customer success or client relationship management, managing a portfolio of clients
- Confident building trust with clients and handling difficult conversations
- Commercially minded, comfortable with numbers and explaining performance simply
- Organised and able to manage a busy portfolio with competing priorities
- Proactive and accountable: you follow through until things are resolved
- Comfortable with CRM tools, spreadsheets and digital systems
- Fluent English, written and spoken
- Experience in hospitality, short-term rentals, real estate or property management
- Knowledge of the UAE market and holiday home regulations (DTCM)
- Arabic
- Experience with HubSpot or a similar CRM
Benefits
Comp & perks- Competitive salary
- UAE visa sponsorship, covered by GuestReady
- Medical insurance from your first day
- 25 days' annual leave
- A clear path to grow within GuestReady's Career Growth Framework, with reviews every six months
- Hybrid working, based in Dubai
- Discounts on GuestReady stays for you, your friends and family