Account Manager – Portfolio & Owner Success

GuestReady

. Own a portfolio of property owners in the UK market as the main point of contact .

Posted 10/8/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, focusing on client retention and portfolio performance analysis. Proficient in leveraging data insights to drive strategic recommendations and enhance owner experience in the property management sector.

Highest-signal resume keywords

Account Management ExperienceClient Retention StrategiesPerformance Metrics AnalysisCRM Platform ProficiencyCommercial Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance TrackingData AnalysisRisk IdentificationChurn MonitoringPricing Strategy

Soft Skills

Proactive MindsetOrganizational SkillsSolution-Oriented ApproachEffective CommunicationCollaboration

Tools & Technologies

CRM PlatformsDigital Tools

Industry Keywords

Property ManagementShort-Term RentalsHospitalityProptech

About the role

Key responsibilities & impact

Own a portfolio of property owners in the UK market as the main point of contact
Analyse performance metrics, market dynamics and pricing to maximise property yield
Conduct proactive account reviews and performance consulting to drive long-term retention
Monitor portfolio health, identify owners at risk of leaving, and implement retention action plans
Discuss results and commercial strategy with owners using data and insights
Explain performance, manage expectations, and challenge owners constructively on pricing and required actions
Identify account improvement and expansion opportunities and share recommendations
Coordinate with Operations, Guest Experience and Finance teams
Ensure issues are owned, escalated when needed, and resolved
Maintain accurate CRM records of owner interactions, actions and outcomes
Report on portfolio performance and retention
Identify recurring challenges and share insights to improve owner experience and property performance

Requirements

What you’ll need

Proven account management experience owning a portfolio of clients or accounts
Experience with client retention, renewal or growth
Hands-on experience tracking performance, identifying risks, and monitoring churn and retention
Strong commercial awareness and confidence working with revenue, occupancy and pricing data
Comfortable leading challenging or commercially sensitive client conversations
Ability to turn data into clear recommendations and manage expectations
Fluency in English, written and spoken
Availability to work UK business hours
Confidence working with CRM platforms and digital tools
Proactive, organised and solution-oriented mindset with a high level of ownership
Ability to work independently while collaborating with an international team
Nice to have: experience in short-term rentals, property management, hospitality or proptech
Candidates should have previously owned a client or account portfolio

Benefits

Comp & perks

Full-time freelance/independent contractor opportunity
Remote work
International, multicultural team
Dynamic, technology-driven environment
Collaboration with teams across different countries and markets
Opportunity to have a direct impact on owners' results
Inclusive environment welcoming diverse backgrounds, experiences and perspectives