Account Manager – Portfolio, Owner Success

GuestReady

. Serve as the end-to-end commercial owner of a property portfolio .

Posted 10/8/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on client retention, performance analysis, and strategic recommendations. Proficient in utilizing CRM platforms and data insights to enhance property portfolio performance and owner satisfaction.

Highest-signal resume keywords

Account Management ExperiencePerformance TrackingCommercial AwarenessCRM Platform ProficiencyData-Driven Recommendations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance AnalysisMarket Dynamics AnalysisPricing StrategyRetention StrategyChurn Monitoring

Soft Skills

Proactive MindsetOrganizational SkillsSolution-Oriented ApproachEffective CommunicationExpectation Management

Tools & Technologies

CRM PlatformsDigital Tools

Industry Keywords

Property ManagementShort-Term RentalsHospitalityProptech

About the role

Key responsibilities & impact

Serve as the end-to-end commercial owner of a property portfolio
Analyse performance metrics, market dynamics and pricing to maximise property yield for owners
Drive long-term client retention through proactive account reviews and performance consulting
Monitor portfolio health, identify owners at risk of leaving, and implement retention action plans
Discuss results and commercial strategy with owners using data and insights
Explain performance clearly, manage expectations, and constructively challenge owners on pricing and required actions
Identify opportunities to improve and expand accounts and share recommendations with owners and internal teams
Coordinate between owners and Operations, Guest Experience and Finance teams
Ensure issues are owned, escalated when needed, and resolved
Maintain accurate CRM records of owner interactions, actions and outcomes
Report on portfolio performance and retention
Identify recurring challenges and share insights to improve owner experience and property performance

Requirements

What you’ll need

Proven account management experience owning a portfolio of clients or accounts and responsibility for retention, renewal or growth
Hands-on experience tracking performance, identifying risks, and monitoring churn and retention
Strong commercial awareness and confidence working with revenue, occupancy and pricing data
Comfortable leading challenging or commercially sensitive conversations with clients
Ability to turn data into clear recommendations and manage expectations
Fluency in English, written and spoken
Availability to work UK business hours
Confidence working with CRM platforms and digital tools
Proactive, organised and solution-oriented mindset with a high level of ownership
Ability to work independently while collaborating with an international team
Nice to have: experience in short-term rentals, property management, hospitality or proptech
Role best suited to candidates who have previously owned a client or account portfolio

Benefits

Comp & perks

Freelance/independent contractor engagement
Full-time basis during UK working hours
Remote work
Opportunity to own a portfolio and directly impact owners’ results
Join an international, multicultural team in the travel and hospitality industry
Dynamic, technology-driven environment
Collaboration with teams across different countries and markets
Growing company where initiative, ownership and continuous improvement are valued
Inclusive environment welcoming diverse backgrounds, experiences and perspectives