Guest Experience Specialist

GuestReady

. Serve as guests' first point of contact from check-in to check-out .

Posted 9/16/2026full-timeBrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing guest inquiries and utilizing digital tools in a fast-paced hospitality environment.

Highest-signal resume keywords

Fluency In EnglishFluency In PortugueseCustomer Service ExperienceTech-SavvyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving MindsetAbility To MultitaskPositive Attitude

Tools & Technologies

GuestReady's Internal Booking Platform

Industry Keywords

HospitalityGuest InquiriesCheck-InReservation ChangesPayment ConcernsFlexible ShiftsNight Shifts

About the role

Key responsibilities & impact

Serve as guests' first point of contact from check-in to check-out
Handle guest inquiries and support requests via phone, email, and chat
Assist with check-in instructions, WiFi issues, and early check-out requests
Resolve booking-related issues, reservation changes, cancellations, and payment concerns
Troubleshoot problems and escalate when necessary
Coordinate with local teams on maintenance issues or emergencies
Provide personalized service and tailored destination recommendations
Use GuestReady's internal booking platform to track and manage guest inquiries
Stay up to date with GuestReady's systems and processes

Requirements

What you’ll need

Fluency in English & Portuguese (written & spoken)
Previous experience in customer service, hospitality, or similar roles
Previous experience working night shifts or overnight hours
Strong communication skills and ability to multitask
Tech-savvy and comfortable with digital tools
Problem-solving mindset and ability to work under pressure
Availability for flexible shifts, including evenings, weekends, and holidays
Positive attitude in a fast-paced, remote environment

Benefits

Comp & perks

Fully Remote Work
Join a fast-growing global company shaping the future of travel tech
Work with an international, collaborative, and diverse team
Continuous learning, coaching, and growth opportunities
Well-being initiatives and a positive team culture