Owner Success Associate

GuestReady

. Look after a portfolio of property owners, answering requests and keeping them informed about their properties .

Posted 10/9/2026full-timeDubai • United Arab EmiratesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-facing skills with a focus on communication, organization, and attention to detail. Proficient in managing property owner relationships and utilizing CRM tools to enhance the owner experience.

Highest-signal resume keywords

Customer SuccessAccount CoordinationCRM ToolsAttention to DetailFluent English

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportPerformance UpdatesOccupancy AnalysisRevenue TrackingOnboarding

Soft Skills

Clear CommunicationProactiveReliableOrganizedCustomer-First Mindset

Tools & Technologies

HubSpotSpreadsheets

Industry Keywords

HospitalityShort-Term RentalsReal EstateProperty ManagementUAE MarketHoliday Home Regulations

About the role

Key responsibilities & impact

Look after a portfolio of property owners, answering requests and keeping them informed about their properties
Track open requests across the portfolio and ensure nothing falls through the cracks
Prepare performance updates and owner statements, and help owners understand occupancy, bookings and revenue
Handle questions and concerns professionally, escalating to the Account Manager when needed
Keep owner communications and portfolio information up to date in the CRM
Share owner feedback and recurring issues to help improve the owner experience
Work closely with Account Managers and Operations, Guest Experience and Finance teams
Support new owners through onboarding

Requirements

What you’ll need

1–3 years' experience in a customer-facing role, such as customer success, client support or account coordination
Clear, friendly communication and a customer-first mindset
Very organised, with strong attention to detail
Proactive and reliable: you follow up and see things through
Comfortable with numbers, spreadsheets and CRM tools
Keen to learn and grow into account management
Fluent English, written and spoken
Experience in hospitality, short-term rentals, real estate or property management (nice to have)
Knowledge of the UAE market and holiday home regulations (DTCM) (nice to have)
Arabic (nice to have)
Experience with HubSpot or a similar CRM (nice to have)

Benefits

Comp & perks

UAE visa sponsorship, covered by GuestReady
Medical insurance from your first day
25 days' annual leave
A clear path to Account Manager within GuestReady's Career Growth Framework, with reviews every six months
Hybrid working, based in Dubai
Discounts on GuestReady stays for you, your friends and family
Long-term role with an established, growing company in the UAE