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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and deploying AI-based solutions and automations to enhance customer experience and operational efficiency. Proficient in managing billing and payment operations while leveraging data analytics to drive decision-making and continuous improvement.
Highest-signal resume keywords
AI-Based Automation DevelopmentN8n / Make / Claude ExpertiseBilling & Payment Operations ManagementCX KPI Reporting & Data AnalysisTeam Leadership & Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Solutions DevelopmentWorkflow DesignProcess AutomationData AnalysisKPI ManagementOperational ControlsRoot-Cause AnalysisAutomation Opportunities IdentificationCustomer Experience ImprovementFinancial Operations Management
Soft Skills
Analytical MindsetSolutions-Oriented ApproachInfluencing SkillsCollaboration SkillsPositive Attitude
Tools & Technologies
AWS AgentCoreLangChainZendeskTymeshiftAirtableAI AgentsEmerging Technologies
Industry Keywords
Customer ExperienceBillingPaymentsSaaS OperationsHospitality IndustryGlobal B2B
Tech Stack
Tools & technologiesAWS
About the role
Key responsibilities & impact- Design, build, and deploy AI-based solutions and automations that transform CX operations, reduce manual work, and improve customer experience
- Architect complex, scalable workflows integrating multiple CX and business systems using n8n, Make, Claude, and emerging technologies
- Own the priorities, roadmap, and requirements for Guesty’s client-facing chatbot built on AWS AgentCore and LangChain
- Build, deploy, monitor, and continuously improve AI agents supporting data analysis, knowledge management, training, support, quality, and operational workflows
- Own CX KPI reporting and partner with the BI team to improve data quality, reporting, dashboards, and operational visibility
- Oversee the CX technology ecosystem, including Zendesk, Tymeshift, Airtable, and internally built tools
- Evaluate emerging technologies, AI capabilities, and automation opportunities to improve CX efficiency and customer outcomes
- Own day-to-day Billing & Payment Operations across billing, payments, refunds, credits, subscription changes, and related processes
- Lead Billing & Payment Operations teams, setting priorities, managing capacity, monitoring performance, and ensuring execution against operational targets
- Define and own Billing & Payment Operations KPIs, including productivity, SLA, backlog, accuracy, resolution time, quality, and customer-impact metrics
- Establish operational controls to reduce billing and payment errors, identify risks early, and minimize customer impact
- Own escalations and complex operational issues, coordinating with Finance, Product, Engineering, Customer Success, and other teams
- Identify automation opportunities across Billing & Payment processes and lead initiatives to eliminate repetitive manual work and improve scalability
- Drive root-cause analysis and continuous improvement to prevent recurring billing and payment issues
- Partner with Finance and business stakeholders to align operational processes with financial controls, business requirements, and customer experience standards
Requirements
What you’ll need- Proven, hands-on experience building and deploying AI-based automations and solutions
- Deep, hands-on expertise with n8n / Make / Claude (formerly Integromat)
- Experience with information systems, workflow design, and process automation within a global or international company
- Strong analytical mindset with an ability to use data and KPIs to drive operational decisions
- Experience managing CX or Back-Office operations is a strong advantage
- Experience with billing, payments, financial operations, or SaaS subscription operations is a strong advantage
- Ability to thrive in a super-fast-paced environment, manage multiple priorities, and maintain a positive, solutions-oriented approach
- Comfortable getting into the details, building solutions yourself, and working closely with teams to drive execution
- Experience managing multidisciplinary teams, particularly small, high-performance squads
- Strong ability to influence and collaborate with teams across the organization, without relying solely on direct authority
- Fluent English with excellent written and verbal communication skills
- Tech-savvy with a strong understanding of the customer journey and the ability to translate customer needs into operational improvements
- Experience in the hospitality, hotel, or travel industry is a bonus
- Experience in a global B2B SaaS company is a bonus
- Experience with billing, payments, subscriptions, or revenue operations is a bonus
- Experience working with AWS AgentCore, LangChain, LLMs, or AI agent architectures is a bonus
Benefits
Comp & perks- Equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law