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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full project lifecycle for onboarding and implementation projects, with a strong focus on stakeholder communication, risk management, and performance monitoring. Proficient in utilizing project management tools to drive successful outcomes for strategic and enterprise-level customers.
Highest-signal resume keywords
Project ManagementStakeholder CommunicationRisk ManagementB2B SaaS ExperienceOnboarding Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Lifecycle ManagementRisk AssessmentTimeline ManagementSoftware ConfigurationData Migration Workflows
Soft Skills
Excellent Communication SkillsProblem-SolvingAttention to DetailCustomer-Centric ApproachProactive Attitude
Tools & Technologies
RocketlaneAsanaMonday.comJira
Industry Keywords
Professional ServicesProperty Management SoftwareShort-Term Rental TechnologyEnterprise-Level Customers
About the role
Key responsibilities & impact- Lead the successful delivery of onboarding and implementation projects for strategic and enterprise customers in North America
- Own the full project lifecycle from SOW sign-off to post-onboarding handoff
- Develop and manage project plans, including timelines, milestones, dependencies, and risk assessments
- Coordinate internal stakeholders across Professional Services, Product, CX, and Sales
- Serve as the primary point of contact for project updates, planning, and customer coordination
- Implement project governance standards, including change control, risk and issue tracking, documentation, and client sign-off management
- Identify and manage project risks and roadblocks
- Lead internal and customer-facing escalations and drive timely resolution
- Liaise between internal teams and customers regarding timelines, product readiness, integrations, and expectations
- Monitor and report project performance against key metrics
Requirements
What you’ll need- 2–4 years of experience in project management or implementation roles, ideally within a B2B SaaS or Professional Services environment
- Proven experience managing strategic or enterprise-level customers with complex onboarding requirements
- Demonstrated ability to lead cross-functional projects with accountability for outcomes
- Skilled in managing timelines, dependencies, stakeholder communication, and risk
- Experience with project management tools such as Rocketlane, Asana, Monday.com, or Jira
- Excellent verbal and written communication skills, with the ability to effectively communicate with executive-level stakeholders
- Comfortable leading high-stakes meetings and managing sensitive conversations
- Ability to understand software configuration, APIs, and data migration workflows
- Experience collaborating with technical and product teams on deliverables
- Strong attention to detail with the ability to manage multiple projects simultaneously
- High sense of ownership and a proactive approach to problem-solving
- Professional and customer-centric demeanor
- Familiarity with the Property Management Software (PMS) industry or short-term rental (STR) technology ecosystem is a plus
- Ability to work independently and collaborate in a fast-paced team environment