Professional Services Project Manager

Guesty

. Own the full project lifecycle from SOW sign-off to post-onboarding handoff .

Posted 10/14/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, including full project lifecycle ownership, stakeholder alignment, and risk management. Proficient in utilizing project management tools and leading cross-functional teams to ensure successful onboarding experiences for strategic customers.

Highest-signal resume keywords

Project ManagementStakeholder CommunicationRisk ManagementB2B SaaS ExperienceOnboarding Process Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Lifecycle ManagementRisk AssessmentTimeline ManagementDependency ManagementSoftware ConfigurationAPIs UnderstandingData Migration WorkflowsCross-Functional Project LeadershipAttention to DetailCustomer-Centric Approach

Soft Skills

Excellent Communication SkillsProactive Problem-SolvingHigh Sense of OwnershipAbility to Lead High-Stakes MeetingsProfessional Demeanor

Tools & Technologies

RocketlaneAsanaMonday.comJira

Industry Keywords

Professional ServicesProperty Management SoftwareShort-Term Rental TechnologyB2B SaaS

About the role

Key responsibilities & impact

Own the full project lifecycle from SOW sign-off to post-onboarding handoff
Develop and manage detailed project plans including timelines, milestones, dependencies, and risk assessments
Align internal stakeholders across Professional Services, Product, CX, and Sales to ensure deliverables are met on schedule and with quality
Serve as the primary point of contact for project updates, planning, and coordination with strategic and enterprise customers
Maintain open, clear, and timely communication throughout the onboarding process
Implement and maintain project governance standards, including change control processes, risk and issue tracking, documentation, and client sign-off management
Proactively identify and manage project risks and roadblocks
Lead internal and customer-facing escalations and drive timely resolution with relevant stakeholders
Act as the central liaison between internal teams and the customer, ensuring alignment around timelines, product readiness, integrations, and client expectations
Monitor and report project performance against key metrics, providing transparency to internal teams and customer stakeholders
Collaborate closely with professional services consultants, product, and technical teams to ensure a structured, well-governed onboarding experience

Requirements

What you’ll need

2–4 years of experience in project management or implementation roles, ideally within a B2B SaaS or Professional Services environment
Proven experience managing strategic or enterprise-level customers with complex onboarding requirements
Demonstrated ability to lead cross-functional projects with accountability for outcomes
Skilled in managing timelines, dependencies, stakeholder communication, and risk
Experience with project management tools such as Rocketlane, Asana, Monday.com, or Jira
Excellent verbal and written communication skills, with the ability to effectively communicate with executive-level stakeholders
Comfortable leading high-stakes meetings and managing sensitive conversations
Ability to understand software configuration, APIs, and data migration workflows
Experience collaborating with technical and product teams on deliverables
Strong attention to detail with the ability to manage multiple projects simultaneously
High sense of ownership and a proactive approach to problem-solving
Professional and customer-centric demeanor
Familiarity with the Property Management Software (PMS) industry or the short-term rental (STR) technology ecosystem is a plus
A self-starter who can work independently and collaborate in a fast-paced team environment