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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating complex business requirements into technical solutions within the SaaS industry, while leveraging AI tools and automated workflows to enhance operational efficiency and client engagement.
Highest-signal resume keywords
Technical Product ExpertiseAPI LiteracyProficiency With Modern AI ToolsStrong Communication SkillsExperience In SaaS Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem-Solving SkillsCreative ThinkingCustomer Configuration AnalysisData Trend AnalysisFeature Request Collaboration
Soft Skills
Strong Presentation SkillsAbility To Work IndependentlyCollaboration With Cross-Functional TeamsAdaptability In Fast-Paced Environments
Tools & Technologies
AI ToolsAgentic WorkflowsLLM-Driven Automation
Industry Keywords
SaaS Software IndustryShort-Term Rental MarketOTA LandscapeProperty Management SoftwareTrust Accounting
About the role
Key responsibilities & impact- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases
- Translate business requirements into sophisticated technical solutions and explain complex concepts to clients
- Deliver high-impact training and guidance to empower users to become hands-on and self-sufficient in the Guesty Product
- Drive proactive product adoption by optimizing client operations and workflows to increase product stickiness
- Identify opportunities to use AI tools, AI agents, and automated workflows to scale operational efficiency and client enablement
- Partner with Customer Success Managers to manage a shared book of business and support account health and retention
- Act as the internal Voice of the Customer by translating client needs into actionable feedback and roadmap priorities for Product teams
- Meet or exceed KPI attainment and professional development expectations
Requirements
What you’ll need- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
- API literacy
- Demonstrated problem-solving skills and creative thinking
- Strong communication and presentation skills
- Ability to work independently and collaborate with cross-functional teams
- Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation
- Solid background in navigating complex SaaS environments
- Ability to analyze customer configurations and workflows
- Experience collaborating with Product organizations to vocalize feature requests and provide tangible feedback
- Ability to identify adoption gaps and improve customer setup
- Ability to identify trends across account cohorts and use data to track evolving product needs
- Proven ability to thrive in a fast-paced environment and embrace change
- (Bonus) Practical experience leveraging modern AI tools, LLMs, and intelligent automations
- (Bonus) Familiarity with the short-term rental market, OTA landscape, and property management software ecosystem
- (Bonus) Foundational understanding of trust accounting, including ledgers, reporting, and bank reconciliations
Benefits
Comp & perks- Equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law