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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payment processing, reconciliation, and billing within a fast-paced healthcare environment. Proficient in maintaining records and ensuring patient confidentiality while effectively communicating with diverse individuals.
Highest-signal resume keywords
Payment Posting ExperienceCPT Coding KnowledgeICD-9/10 Coding KnowledgeRecord MaintenanceCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingReconciliationInvoice ReviewBatch PreparationPayment Research
Soft Skills
Self-MotivatedGood Communication SkillsInterpersonal SkillsAdaptabilityIndependence
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareBilling StatementsPatient ConfidentialityRemittanceWorkers Compensation
About the role
Key responsibilities & impact- Process and/or post deposits, payments, denials, and adjustments
- Reconcile manual and electronic batches
- Prepare payment batches by identifying and circling invoices and separating payments by groups
- Follow protocols for posting payments, denials, and adjustments to invoices
- Balance all groups to the batch total
- Sign batches in and out on payment batch logs with received and completed times
- Research payments requiring additional information
- Escalate unresolved payment research to the Supervisor after two business days
- Research payments posted to unapplied invoices to identify refund locations
- Verify with the Lead or Supervisor before putting payments on an unapplied invoice
- Review billing statements for address corrections and credit card payments
- Review workers compensation folders for remittances requiring imaging preparation
- Post and review special projects
- Maintain records
- Assist with opening mail when needed
- Maintain and shred lockbox statements, Viva remits, and commercial remittance backup after six months
- Perform other duties as requested by the Supervisor or Manager
Requirements
What you’ll need- High School Diploma / GED or 3 years of Relevant Equivalent Experience in Lieu of Diploma / GED
- 1-3+ year's experience in office, business, operations, customer service or healthcare field
- Must be self-directed / self-motivated
- Good communication and interpersonal skills
- Ability to work independently
- Ability to adapt shift schedules to meet critical deadlines and business needs
- Ability to maintain patient confidentiality
- Ability to communicate effectively with people from every socioeconomic, cultural and educational background
- Ability to work effectively in a fast-paced healthcare environment
- 6+ months of payment posting experience (nice to have)
- One to three years of related experience and general knowledge of payor-specific or medical specialty reimbursement (nice to have)
- Knowledge of CPT and ICD-9/10 coding (nice to have)
Benefits
Comp & perks- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Flexible benefits package