Fraud Quality Assurance Analyst

Guidehouse

. Review fraud investigations and operational activities for accuracy, consistency, compliance with established procedures, and adherence to quality standards .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $98,000 - $163,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud investigations and identity verification operations, with a strong focus on quality assurance, procedural compliance, and effective communication. Capable of developing training materials and operational documentation while promoting continuous improvement across fraud operations.

Highest-signal resume keywords

Fraud InvestigationsIdentity Verification OperationsQuality Assurance ReviewsDocumentation DevelopmentTraining Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigative ReviewTrend AnalysisQuality ControlProcedural ComplianceMetrics-Driven Environment

Soft Skills

Attention to DetailEffective CommunicationConstructive Feedback

Tools & Technologies

LexisNexisSocureFraud Detection Platforms

Certifications & Qualifications

Federal Public TrustDoD Public Trust

Industry Keywords

Identity FraudFraud PreventionAccount VerificationCase ManagementOperational Documentation

About the role

Key responsibilities & impact

Review fraud investigations and operational activities for accuracy, consistency, compliance with established procedures, and adherence to quality standards
Evaluate investigative work products
Identify trends and improvement opportunities
Provide constructive feedback to investigators
Help maintain the integrity and effectiveness of fraud detection and identity verification operations
Support development of operational documentation and standard operating procedures
Support investigator training programs
Promote consistency and continuous improvement across the fraud operations function

Requirements

What you’ll need

Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
Must be a US Citizen due to nature of client engagements
Three (3) to Five (5) years of experience
Experience in identity fraud investigations, identity verification operations, fraud operations, or investigative review and analysis
Strong attention to detail and ability to assess work for quality, accuracy, completeness, consistency, and procedural compliance
Ability to identify trends, analyze findings, and communicate recommendations effectively
Experience developing documentation, procedural guidance, or training materials
Excellent written and verbal communication skills
Experience working in a production-based, metrics-driven, or quota-driven environment
Experience using investigative and identity verification tools such as LexisNexis, Socure, or similar fraud detection platforms
Experience conducting quality assurance reviews, audits, or quality control activities in an investigative or operational environment
Familiarity with identity proofing, account verification, fraud prevention, and case management processes
Experience facilitating training, coaching, or knowledge-sharing sessions

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Discretionary variable incentive bonus may be available
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Flexible benefits package