Help Desk Technician

Guidehouse

. Provide on-site or remote support to employee end users across personal computers, servers, cloud applications, data and voice networks, and ERP systems .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $31,000 - $51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and providing support for Microsoft Windows Servers and Active Directory, along with strong analytical skills for problem resolution in IT customer service environments. Proficient in managing user accounts and providing training on ERP systems and web-based applications.

Highest-signal resume keywords

Microsoft Windows Active DirectoryIT Customer ServiceTroubleshooting Windows SystemsServiceNow Ticket ManagementSQL Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingApplication DeploymentServer AdministrationUser Account MaintenanceTelecommunications SupportERP Systems SupportLinux Server ExperienceGroup Policy DesignSoftware OptimizationTechnical Problem Resolution

Soft Skills

Analytical SkillsAttention to DetailWritten CommunicationVerbal Communication

Tools & Technologies

ServiceNowMicrosoft Windows ServersActive DirectoryCloud ApplicationsTelecommunications Networks

Certifications & Qualifications

ITIL v4Public Trust Clearance

Industry Keywords

Helpdesk SupportFederal Background InvestigationUSDA Business Website Applications

Tech Stack

Tools & technologies

CloudERPLinuxServiceNowSQL

About the role

Key responsibilities & impact

Provide on-site or remote support to employee end users across personal computers, servers, cloud applications, data and voice networks, and ERP systems
Diagnose problem sources through user discussions and coordinate with internal support organizations or vendors to resolve issues
Research and resolve complex telecommunications network problems
Provide real-time end-user ERP systems support, problem identification, and training
Administer Microsoft Windows Servers and Active Directory
Resolve technical problems related to application deployments and infrastructure, including server troubleshooting
Manage and work ticket queues in ServiceNow
Provide second-level support for Active Directory Services, client IT, and telecommunications
Support USDA Business website applications
Provide training to end users and clients on new and updated systems, software, and web-based applications
Troubleshoot website issues for civilian customers and Federal employees
Maintain user accounts, archive defunct credentials, and monitor login systems for suspicious trends
Troubleshoot, maintain, and optimize software applications

Requirements

What you’ll need

High School Diploma and Three (3+) years of prior relevant experience
Relevant experience may be substituted for formal education
Troubleshooting, testing and analysis with a Microsoft Windows Active Directory environment, including group policy and group policy preferences design and troubleshooting
TWO (2+) years of hands-on IT customer service supporting and troubleshooting Windows systems
Experience with helpdesk support
Ability to efficiently install and maintain desktop software and resolve help desk problems
User account maintenance, archiving defunct credentials, and monitoring login systems for suspicious trends
Strong analytical skills and attention to detail
Excellent written and verbal communication skills
U.S. Citizen or Green Card required
Must successfully pass a Federal Background Investigation
Ability to work 9:00 AM CST to 5:00 PM CST and attend training during regular business hours for the first few weeks
ITIL v4 preferred
Some Linux server experience preferred
Experience creating SQL scripts preferred
Ability to obtain Public Trust clearance

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Flexible benefits package