Partner Success Analyst

Guidehouse

. Document Federal Partner grants management business and operational objectives, including roles, responsibilities, functions, workflows, reports, and unique needs .

Posted 11/6/2026full-timeRemote • Virginia • United StatesJunior💰 $56,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in grants management and customer service, with strong analytical skills for troubleshooting and enhancing system functionalities. Proficient in communication and organization to effectively support Federal Partner needs and coordinate operational objectives.

Highest-signal resume keywords

Grants ManagementCustomer Service ExperienceTechnical TroubleshootingPublic Trust ClearanceMS Products Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Grants ManagementTechnical AnalysisRoot Cause AnalysisUser Acceptance TestingSystem Enhancements

Soft Skills

Strong Communication SkillsOrganizational SkillsProblem-Solving Expertise

Tools & Technologies

GrantSolutionsMS ExcelMS WordMS PowerPoint

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Federal PartnerBusiness Process ImprovementsHelp Desk SupportEnd-User SupportOperational Objectives

About the role

Key responsibilities & impact

Document Federal Partner grants management business and operational objectives, including roles, responsibilities, functions, workflows, reports, and unique needs
Identify Federal Partner business process improvements and potential GrantSolutions system/service enhancements
Communicate with Federal Partners about business processes, system updates, and grants management news
Assist the team lead in implementing Partner-specific strategy
Learn the software system and provide technical troubleshooting and problem-solving expertise
Become a Subject Matter Expert on system components to support Federal Partner needs through technical analysis, troubleshooting, and future enhancement advice
Identify and resolve end-user issues through email, phone, chat, or on-site support
Respond to help desk tickets, support tickets, and user requests with timely, quality results alongside teammates
Track daily issues through resolution and escalate effectively when necessary
Conduct user acceptance or system testing for system releases
Analyze release notes and impacts to Federal Partners
Perform root cause analysis of Partner-reported issues and collaborate on resolution and remediation
Coordinate and schedule meetings, prepare materials, and respond promptly

Requirements

What you’ll need

Bachelor’s degree and a minimum of 1 year of experience in a customer facing role or the equivalent combination of education and experience
Strong communication skills, written and verbal
Ability to demonstrate customer service experience and handling of customers
Strong organizational skills to use technology, resources, and time efficiently
Proficient in MS products (Excel, Word, and PowerPoint)
You must obtain and maintain a Public Trust Clearance
Up to 10% travel required

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Flexible benefits package
Flexible work arrangements