Senior Consultant, Okta Support

Guidehouse

. Provide Tier 2 technical support for IAM-related incidents and service requests .

Posted 9/25/2026full-timeRemote • Virginia • United StatesSenior💰 $113,000 - $188,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureSDLCServiceNow

About the role

Key responsibilities & impact

Provide Tier 2 technical support for IAM-related incidents and service requests
Troubleshoot and resolve issues involving user provisioning, authentication, access policies, and privileged account management
Collaborate with Tier 1 support, IAM engineering, and security teams to escalate and resolve complex issues
Monitor IAM systems for performance, availability, and security anomalies
Maintain documentation for support procedures, known issues, and resolutions
Assist with onboarding/offboarding processes and access reviews
Support integration and configuration of IAM tools with enterprise applications
Participate in audits and compliance activities related to identity governance and access controls
Apply security spectrum capabilities across strategy, governance, IT risk, security technologies, and cybercrime/breach response for client engagements

Requirements

What you’ll need

Minimum of FIVE (5)+ years of work experience
Experience in engineering and deploying IT systems
Bachelors degree from an accredited university
Must be able to obtain and maintain a Federal or DoD Public Trust; approved adjudication required prior to onboarding
US Citizenship is contractually required
Experience using Okta as an enterprise identity provider solution
Knowledge of Okta features, integrations, and architecture
Understanding of authentication protocols such as SAML 2.0 or OAuth
Experience configuring user authentication policies and application connections in Okta
Experience configuring and managing MFA factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and RSA tokens
Experience troubleshooting Okta user authentication and application issues
Familiarity with ITIL practices and ticketing systems such as ServiceNow
Understanding of security principles, compliance standards, and identity lifecycle
Excellent problem-solving, communication, and documentation skills
Strong understanding of IAM principles and enterprise implementation
Okta Certified Professional, Administrator, Consultant, Developer, and/or Architect certifications preferred
Experience leveraging Okta APIs
Experience with PowerShell scripts and their application for Okta
Experience with other IAM platforms such as SailPoint IIQ/ISC and CyberArk
Experience following software development standards and procedures
Familiarity with SDLC, including designing and developing applications
Broad knowledge of information system technologies and willingness to learn new technologies
Experience with AWS or Azure and DevSecOps tools and processes
Active Security Clearance preferred

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Flexible benefits package