Senior ServiceNow Business Analyst

Guidehouse

. Lead ServiceNow projects, including interacting with clients and users to identify and translate functional requirements .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $92,000 - $153,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading ServiceNow projects, translating complex business requirements into technical solutions, and maintaining a Federal or DoD 'SECRET' security clearance. Proficient in Agile methodologies and capable of collaborating effectively with diverse stakeholders to enhance ServiceNow applications.

Highest-signal resume keywords

ServiceNow Implementation ExperienceFederal or DoD 'SECRET' Security ClearanceServiceNow Certifications (CSA, CIS, CAD)Agile Methodologies ExperienceSoftware Development Lifecycle Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Application DevelopmentProcess MappingTechnical DocumentationFunctional TestingConfiguration of ServiceNow SolutionsBusiness Requirements TranslationUser Acceptance Testing (UAT)Agile Project ManagementAnalytical Problem-SolvingAttention to Detail

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeam CollaborationClient EngagementFacilitation Skills

Tools & Technologies

ServiceNowPower AppsPower AutomateSharePointUiPathDatabricksPower BITableau

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Application Developer (CAD)Agile CertificationSCRUM CertificationSAFe Certification

Industry Keywords

GRCSPMITSMLow-Code TechnologyNo-Code TechnologyFederal EnvironmentTechnology Consulting

Tech Stack

Tools & technologies

ITSMServiceNowTableau

About the role

Key responsibilities & impact

Lead ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
Translate complex business requirements into technical designs and solutions using ServiceNow
Capture current-state processes and pain points and design future-state processes with stakeholders
Maintain frequent engagement with users and stakeholders throughout project and development efforts
Collaborate with technical teams to develop, configure, and enhance ServiceNow applications
Stay current with ServiceNow products, features, and industry trends
Conduct technical assessments and provide recommendations for improving ServiceNow implementations
Build functional work products, including process maps, design documents, and communications
Support functional product testing and training activities
Create technical and functional documentation for ServiceNow solutions

Requirements

What you’ll need

Must POSSESS and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse
A Minimum of THREE (3) years of ServiceNow or similar technology implementation experience
Bachelor's degree or equivalent experience
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
Well-rounded technology consulting experience, including the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
Experience working in an Agile environment
One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
Agile, SCRUM, or SAFe certifications
Excellent verbal and written communication skills
Strong analytical, problem-solving skills
Ability to work effectively in a team environment
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
Heightened attention to detail
Knowledge of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
Hands-on experience configuring ServiceNow solutions
General understanding of financial management aspects, particularly in a federal environment

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Flexible benefits package
Competitive compensation