ServiceNow Business Analyst

Guidehouse

. Support ServiceNow workstreams by interacting with clients and users to identify and translate functional requirements .

Posted 9/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $116,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow application development and implementation, with a strong focus on translating business requirements into technical solutions. Proficient in Agile methodologies and capable of engaging stakeholders throughout project phases while maintaining a federal security clearance.

Highest-signal resume keywords

ServiceNow Application DevelopmentAgile MethodologiesServiceNow CertificationsSoftware Development LifecycleTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ModulesGRCSPMITSMApp EngineScoped AppsProcess MappingFunctional TestingConfigurationUAT Facilitation

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical SkillsProblem-Solving SkillsInterpersonal Skills

Tools & Technologies

Power AppsPower AutomateSharePointUiPathDatabricksSalesforcePower BITableau

Certifications & Qualifications

Secret Security ClearanceAgile CertificationSCRUM CertificationSAFe CertificationServiceNow CSAServiceNow CISServiceNow CAD

Industry Keywords

Federal EnvironmentTechnology ConsultingClient EngagementFinancial ManagementLow-Code Platforms

Tech Stack

Tools & technologies

ITSMServiceNowTableau

About the role

Key responsibilities & impact

Support ServiceNow workstreams by interacting with clients and users to identify and translate functional requirements
Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
Translate complex business requirements into technical designs and ServiceNow solutions
Capture current-state processes and pain points and design future-state processes
Engage users and stakeholders throughout project and development phases
Collaborate with technical teams to develop, configure, and enhance ServiceNow applications
Stay current with ServiceNow products, features, and industry trends
Conduct technical assessments and recommend improvements to existing ServiceNow implementations
Build functional work products, including process maps, design documents, and communications
Support functional product testing and training activities
Create technical and functional documentation for ServiceNow solutions

Requirements

What you’ll need

An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
A Minimum of TWO (2) years of professional experience
Bachelor's Degree or equivalent experience required
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
Well-rounded technology consulting experience, including the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
Experience working in an Agile environment
Agile, SCRUM, or SAFe certifications are preferred
One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) would be nice to have
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively in a team environment
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
Heightened attention to detail
Knowledge of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
Hands-on experience configuring ServiceNow solutions
General understanding of financial management aspects, particularly in a federal environment

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Flexible benefits package